Sales Account Manager
Job Description
Job Position Overview
The Sales Account Manager is responsible for managing relationships with customers and ensuring customer satisfaction. They work closely with the sales team to identify and pursue new business opportunities, while also ensuring that existing customers continue to receive excellent service.
Key Responsibilities
- Relationship management: The Sales Account Manager must build and maintain relationships with clients. This involves being a reliable point of contact, responding to client inquiries and needs, as well as establishing regular communication.
- Sales forecasting: As a Sales Account Manager, you will work to predict future sales volumes and trends, so you can better plan and allocate resources accordingly.
- Sales strategy: Sales Account Managers work with their team to develop a sales strategy that is targeted towards a specific audience. They may implement different sales techniques such as price discounts, bundle sales, and product promotions.
- Customer satisfaction: The Sales Account Manager is responsible for ensuring that the customer is happy with the product and service they received. This may include responding to any complaints and resolving any issues that may arise.
- Identifying new business opportunities: The Sales Account Manager must always be on the lookout for new business opportunities. This may include identifying new market trends and creating new marketing campaigns.
Skills
- Sales and Negotiation Skills
- Customer Relationship Management (CRM)
- Product and Industry Knowledge
- Communication and Presentation Skills
- Relationship Building
- Strategic Thinking
- Problem-Solving
- Time Management and Organization
- Teamwork and Collaboration
- Results Orientation
