IT Specialist (Help Desk & Technical Support)
Job Description
- Act as the first contact with employees who need technical assistance via phone, email or face to face
- Perform troubleshooting using different diagnostic techniques
- Troubleshoot, diagnose, and resolve technical hardware and/or software issues (Windows, Office, browsers, readers, utilities, etc.)
- Follow-up with employees on their technical issues to ensure their IT systems are fully functional after troubleshooting and to ensure end user’s satisfaction
- Perform hardware and software installations, configurations and updates as needed
- Provide quick resolution and excellent interpersonal skills
- Provide needed information on IT products or services
- Redirect unresolved issues to the next level of support personnel
- Prioritize and manage several open issues at one time
- Provide constant feedback on processes and make recommendations on areas to improve
- Keep record of problems and their solutions
- Maintain technical documentation and service catalog on installation of software, configuration of hardware and problem troubleshooting
Work Conditions:
- From Sunday to Thursday
- Location: Corniche El Nile
Skills
- Bachelor degree in IT, Computer Science or similar relevant field
- From 1 to 3 years of previous experience as an IT Help Desk & Technical Support
- In-depth knowledge of computer systems and mobile devices
- Hands on experience with diagnosing and resolving basic technical issues
- Very Good proficiency in English
- Excellent communication and interpersonal skills
