Senior IT Analyst
Job Description
Job Summary
Ensures that the business application(s) satisfies the business requirements and system goals; fulfills end-user requirements; and identifies and resolves support issues. Ensures that any systems integrations functions as per the specifications. Plays a key role in execution of various Business Solutions projects.
Job Responsibilities 1
Principal Accountabilities
- Interface with business stakeholders to translate business requirements to ERP or system solutions
- Work on user support for system issues and meet company SLA’s
- Actively participate in new projects as assigned by the management
- Ensure to maintain and monitor the ERP and related systems
- Ensure Functional Requirement & Design Documents are prepared, validated & signed off.
- Testing of any new system enhancements and support for User Acceptance Tests
- Ensure user training workshops and CRP (Conference Room Pilot) are conducted
Job Responsibilities 2
- Identifies and resolves systems issues and to ensure that any new software integration into company systems meets functional requirements, system compliance, and interface specifications. Generate and compiles reports based on their findings.
- Delivers support to end users in the organization about how to use various types of software programs efficiently and effectively in fulfilling business objectives and to educate employees of the various department policies.
- Assists in the design, delivery, and improvement of ERP project deliverables and all other software applications training programs and related courseware.
- Troubleshoots applications and software for all internal employees, such as operations, finance, and other business units.
- Coordinates and liaise with ERP/ Business application vendor in the projects.
- Creates and deploys feedback mechanisms for end users. Analyze results, make recommendations for support process improvement, and implement changes.
- Meets with decision makers, system owners, and end users to define business, financial, and operations requirements and system goals, and identify and resolve system issues.
- Collaborates in the planning, design, development, and deployment of new applications and enhancements to existing applications. Communicate application problems and issues to key stakeholders, including management, team of analysts, development teams, end users, external support vendors and department heads.
- Any other tasks or duties as deemed fit for the role by the Direct Manager or Group IT Manager or other positions identified by the HOD.
Additional Responsibilities 3
Job Knowledge & Skills
• Knowledge of ERP Systems, other related systems like Business Intelligence, Point of Sale machines and their implementations
• Knowledge of network and PC operating systems
• Knowledge in importing data for use in report
• Knowledge in importing data for use in report software, spread sheets, graphs, and flow charts software, spread sheets, graphs, and flow charts
• Knowledge in Business Applications.
•
• ERP knowledge preferably SAP functional skills are a requirement to be successful in this role.
Job Experience
Total 9 year(s) On Job 3 year(s) GCC 2 year(s)
Competencies
Collaboration
Accountability
Resilience
Quality
Leadership
Creates Strategy – Developing
Drives Performance – Developing
Develops Future Leaders – Developing
IT Architecture Standards and Procedures L3
Applications Development Standards and Procedures L3
IT Standards and Procedures L3
Object Oriented Standards and Procedures L3
Cyber Security L3
Education
Bachelor’s Degree in Computer Science or Information Technology
Profesional degree in Certifications in Tier-1 ERP systems from Microsoft, SAP or Oracle
