Reservation Supervisor

Hotel, Restaurant, Tourism
Bahrain 🇧🇭
November 11, 2023

Apply for this job

Email *

Job Description

Reservations Supervisor You are the beginning of an exceptional guest experience. As a Reservations Supervisor, you will make our guests feel welcome and reflect the exceptional experience the come when they arrive!

What is in it for you:

  • Employee benefit card offering discounted rates in Accor worldwide

  • Learning programs through our Academies

  • Opportunity to develop your talent and grow within your property and across the world!

  • Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

  • Understand the key principles of ACCOR’S Pricing Strategies and Revenue Management
    • Retail, Corporate, Leisure, Group, Other

    • Rate Restrictions, hurdles and availabilities

  • Maximise rooms revenue through the conversion of telephone calls into sales
    • Utilize effective upselling techniques

    • Understand and take reservations to support the revenue management strategies employed by the Revenue Management leader in the hotel

  • Be fluent on all hotel products and services

  • Handle faxes and emails pertaining to rooms reservations

  • Be fully conversant with all market segments and rate plans used across all distribution channels
    • Be flexible in sales technique through offering the right product to the right customer at the right time

  • Handle customer queries and complaints relating to Rooms Reservations

  • Co-host dinners/special events with the Sales Team and be involved in client entertainment as required

  • Identify Sales opportunities through individuals, Corporate Accounts, Wholesalers and Travel Management companies

  • Responsible for effective implementation and compliance with ACCOR’S Core Reservation Standards
    • Achieve targeted goals in the LQA Hotel Mystery Shopping calls

  • Maintain accuracy and cleanliness of the PMS Database
    • Ensure market segmentation is accurate for each reservation

    • Create hierarchies/relationships between Corporate Accounts

  • Ensure reservations meet the property standards in terms of accuracy of data and guest satisfaction
    • Complete understanding and effective execution of current and new RM tools.  Includes Opera PMS/S&C.

    • Be involved in all property PMS Conversions

  • Complete understand and effective use of the Hotel’s telephone system

  • Maintain the Reservation correspondence

  • Support the Reservations Manager and/or Revenue Management leader with special projects as required.

Your experience and skills include:

·Guest focused personality is essential; experience is an asset

·Prior experience working with Opera or a related system

·Strong interpersonal and problem-solving abilities

·Fluency in English; additional languages are a plus

Your team and working environment:

·Reservations team consists of two employees – a Supervisor & an Agent

·Our working environment is based on trust, transparency & constant support

·We are truly a Mövenpick Hotel Bahrain family where a smile can go a long way

·We treat our guests & colleagues with respect and work hard together to deliver the highest level of quality of service to all

Our commitment to Diversity & Inclusion:We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow’s hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Related Jobs