Customer Service Officer – Supply Chain
Job Description
<u><strong>Job Scope:</strong></u><p><br></p><ul><li>Take full ownership/responsibility and ensure that all back office processes from customer order receipt to payment receipt. </li><li>Ensure a customer focused business environment, taking BASF’s business interests into account. </li><li>Customer contact person. </li><li>Adherence to and compliance with all BASF guidelines and procedures. </li></ul><p><br></p><strong> <u>Strategic and Operational Responsibilities:</u></strong><p><br></p><ul><li>Order processing of all transaction type orders and order confirmations to customers. </li><li>Coordination with sales for Order Backlog Management. </li><li>Proactive order monitoring and keeping customers updated with regular information pertaining to orders and shipments. </li><li>Preparation and organization of any kind of necessary license and registration documents to have the orders released. </li><li>Receivables Management: Monitoring customer over dues, resolving account</li><li>Follow up of the transport phases from the system and also with the local agencies of the carriers and keeping the customers updated</li><li>Follow up of the documentation and managing the corrections if needed </li><li>Posting of the docs to the customer as per the payment term</li><li>Process Non Conformances (NCM) as agreed with the related Sales Dept. </li><li>Regular information exchange with sales departments</li><li>Files all relevant documents</li><li>Consolidation of monthly forecasts for BCT region </li><li>Update of APO system </li><li>Monthly reports prepared for sales </li><li>Reporting extraordinary situations </li><li>Acting as the back-up of sales executives </li><li>Preparation of price offers, documentation in relevant systems, follow-up and update of dealer/customer price lists, preparation of necessary documents for tender </li><li>Follow-up of samples’ results (business potential)</li><li>Creation of new customer data, world account registrations, coface limit applications of new customers </li><li>Preparation and organization of annual import & export license and registration documents (Health certificates, CEP, DMF, etc) </li><li>Coordination of departmental exhibition/customer events, internal events, promotional and PR related activities </li><li>Coordination of customer surveys </li></ul><p><br></p><u><strong>Qualifications</strong></u>:<p><br></p><ul><li>Bachelor Degree or equivalent qualification</li><li>3-5 years of working experience in Supply Chain or Logistics. </li><li>Excellent IT Literacy level. (SAP User)</li><li>Fluent English (written and oral)</li><li>Strong interpersonal/organizational skills</li></ul><p><br></p><u><strong>General Responsibilities:</strong></u><p><br></p><ul><li>Communication with the customers / colleagues in order to maintain and sustain good relations</li><li>Active representation of BASF’s interests. </li><li>Setting an example and communicating to corporate values and principles of the BASF Group. </li><li>Contribution to maintaining the long-term competitiveness of the BASF Group. </li></ul><p><br></p><strong>EHS and Information protection:</strong><p><br></p><ul><li>Live and promote “we never compromise on safety”. Follow all environment, health and safety related precautions</li><li>Business related information and documents should be protected against misuse or loss by appropriate Information protection measures</li></ul><p><br></p><strong>Compliance and Code of Conduct:</strong><p><br></p><ul><li>Actively represent BASF Group interests and act as a role model with regards to Compliance and Code of conduct, ensure adherence to legal regulations and the company’s internal guidelines as well CORE values and principles. </li></ul><p><br></p><strong>Strategy related focus:</strong><p><br></p><ul><li>Be aware and support the implementation of the company strategies (both Global and Regional level) within one’s scope of responsibility</li></ul>
