Customer Services Coordinator

Job Description

• Evaluate customer requirements and take appropriate measures to ensure optimum satisfaction.
• Provide accurate, valid and complete information by using the right methods/tools.
• Adhere to strict deadlines for solving project-related issues and provide appropriate suggestions for achieving the desired results.
• Keep records of customer interactions, process customer accounts and file documents.
• Collaborate with the managers to stay informed about changes in company rules and new projects.
• Collaborate with the technical team to solve ongoing issues with a product or service.

Skills

• Previous association with a company in the role of a customer service executive or representative.
• Familiarity with CRM systems and practices.
• Adept in addressing client questions through effective telephonic conversation.
• Excellent communication and presentation skills.
• A skilled individual, capable of completing assigned tasks and responsibilities in the defined schedule.
• Proficient in operating the latest versions of appropriate CRM software and Office Suite.