Customer Success Officer

Job Description

Description

AUMET is the leading B2B marketplace to sell medical products between healthcare providers and distributors. We are innovating how distributors of medical supplies do business with consumer selling points such as pharmacies.

With 500,000 transactions per month, AUMET marketplace is a fast growing product that is capturing market share and is on a road to achieve its vision. And as we grow we need talented people to help us grow!

As a CS officer, you will bridge the gap between different departments in AUMET. Customer success team members work on fixing issues before they happen. You will proactively look out for their customer’s business, suggest new and innovative ways to keep them succeeding with your products.

We are looking for a customer success officer who will develop and maintain long-term business relationships by serving as an internal advocate and client liaison. Typically a “people person” by nature. Someone who has a hybrid of soft and hard skills who can master technology and manage customer relationships.

If you can demonstrate a positive customer experience, product adoption and ongoing communication, then this job is for you!

Responsibilities

Develop and manage client portfolios.

Sustain business growth and profitability by maximizing value.

Analyze customer data to improve customer experience.

Hold product demonstrations for customers.

Improve onboarding processes.

Evaluate and improve tutorials and other communication infrastructure.

Mediate between clients and the organization.

Handle and resolve customer requests and complaints.

Minimize customer churn.

Aid in product design and product development.

Requirements

Bachelor’s degree in Pharmacy is a plus.

Highly organized and able to multi-task.

A propensity for relationship building

Industry knowledge

Self-driven and proactive nature.

Excellent communication and interpersonal skills.

High computer literacy and ability to learn new software.

Knowledge of customer success processes.

Experience in document creation.

Patient and active listener.
* Passion for service.