Service Desk Technician

Job Description

Overview

**This position will be physically located in Iraq in support of LOGCAP**

• Under the supervision of the Service Desk Lead/Supervisor, the Service Desk Technician is responsible for providing customer service support to tenant units and personnel by obtaining, inputting, analyzing and verifying the accuracy of work order information in a timely manner. The Service Desk Technician position reports to the Service Desk Technician, Lead for the execution of the day-to-day operation of the Consolidated Service Center.

Responsibilities

This position description is subject to change at any time as needed to meet the requirements of the program or company.

• Deliver excellent customer service by addressing Customer questions and requests in a tactful manner via telephone, email and face-to-face interaction.
• Provides timely input and assignment of work orders in Maximo for distribution to functional departments for action.
• Maintains a log of all Service Orders to track compliance with PWS guidelines for response and completion times.
• Provide accurate, valid and complete information for all Work Order Requests
• Ability to multi-task and prioritize and manage time effectively.
• Performs other duties as assigned.

Qualifications

• Minimum Qualifications: One-year related experience may be substituted for one year of education, if degree is required.
  • High School Diploma or equivalent required
  • Proof of COVID-19 Vaccination:
  • To be qualified for this position you must comply with USCENTCOM MOD 16 that requires proof that you are fully vaccinated for COVID-19, as defined by the CDC or host country requirements. As of now, to be fully vaccinated for COVID-19 you must have received either two doses of Pfizer BioNTech Vaccine, two doses of AstraZeneca/Oxford Vaccine, two doses of Moderna Vaccine, or one dose of Johnson & Johnson Vaccine, and two weeks must have elapsed after the final dose was administered.  This definition may change in accordance with CDC guidelines.  Compliance with this government requirement is an essential function of the position and is a condition of employment. 
• Experience:
  • Minimum 3 years’ experience using Maximo for the creation and tracking of service / work orders.
• OCN Qualifications & Experience:
  • High school education or equivalent
  • Minimum 3 years’ experience using Maximo for the creation and tracking of service / work orders.
  • Advanced knowledge of Maximo and Microsoft Office 2013/2016 Suite
• Working Conditions:
  • Duties will involve the conduct of work in the outdoors with a potential exposure to extreme climatic conditions including frequent dust storms, and high temperatures; up to 130F degrees in the summer months, as well as extreme cold areas of the world such as the Korean peninsula. Potential exposure to chemical or biological agents could exist. Employee use of Personal Protective Equipment (PPE) in certain areas is required. Such PPE includes but is not limited to head, foot, hand, torso, respiratory, vision and hearing protective devices.
• Physical Requirements:
  • Must be able to lift/push/pull 25 lbs.; Work will require walking up and down stairs, prolonged standing, prolonged sitting. Employee use of personal protective equipment (PPE) is required for some situations. PPE includes, but is not limited to, head, foot, torso, respiratory, vision, and hearing protective devices. Must comply with all Fire and Safety Regulations and post policies.
  • We are committed to an inclusive and diverse workplace that values and supports the contributions for each individual. This commitment along with our common Vision and Values of Integrity, Respect, and Responsibility, allows us to leverage differences, encourage innovation and expand our success in the global marketplace. Vectrus is an equal Opportunity/ Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, protected veteran status or status as an individual with a disability. EOE/Minority/Female/Disabled/Veteran.

We are committed to an inclusive and diverse workplace that values and supports the contributions of each individual. This commitment along with our common Vision and Values of Integrity, Respect, and Responsibility, allows us to leverage differences, encourage innovation and expand our success in the global marketplace. Vectrus is an Equal Opportunity /Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, protected veteran status or status as an individual with a disability. EOE/Minority/Female/Disabled/Veteran.

• Minimum Qualifications: One-year related experience may be substituted for one year of education, if degree is required.
  • High School Diploma or equivalent required
  • Proof of COVID-19 Vaccination:
  • To be qualified for this position you must comply with USCENTCOM MOD 16 that requires proof that you are fully vaccinated for COVID-19, as defined by the CDC or host country requirements. As of now, to be fully vaccinated for COVID-19 you must have received either two doses of Pfizer BioNTech Vaccine, two doses of AstraZeneca/Oxford Vaccine, two doses of Moderna Vaccine, or one dose of Johnson & Johnson Vaccine, and two weeks must have elapsed after the final dose was administered.  This definition may change in accordance with CDC guidelines.  Compliance with this government requirement is an essential function of the position and is a condition of employment. 
• Experience:
  • Minimum 3 years’ experience using Maximo for the creation and tracking of service / work orders.
• OCN Qualifications & Experience:
  • High school education or equivalent
  • Minimum 3 years’ experience using Maximo for the creation and tracking of service / work orders.
  • Advanced knowledge of Maximo and Microsoft Office 2013/2016 Suite
• Working Conditions:
  • Duties will involve the conduct of work in the outdoors with a potential exposure to extreme climatic conditions including frequent dust storms, and high temperatures; up to 130F degrees in the summer months, as well as extreme cold areas of the world such as the Korean peninsula. Potential exposure to chemical or biological agents could exist. Employee use of Personal Protective Equipment (PPE) in certain areas is required. Such PPE includes but is not limited to head, foot, hand, torso, respiratory, vision and hearing protective devices.
• Physical Requirements:
  • Must be able to lift/push/pull 25 lbs.; Work will require walking up and down stairs, prolonged standing, prolonged sitting. Employee use of personal protective equipment (PPE) is required for some situations. PPE includes, but is not limited to, head, foot, torso, respiratory, vision, and hearing protective devices. Must comply with all Fire and Safety Regulations and post policies.
  • We are committed to an inclusive and diverse workplace that values and supports the contributions for each individual. This commitment along with our common Vision and Values of Integrity, Respect, and Responsibility, allows us to leverage differences, encourage innovation and expand our success in the global marketplace. Vectrus is an equal Opportunity/ Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, protected veteran status or status as an individual with a disability. EOE/Minority/Female/Disabled/Veteran.

We are committed to an inclusive and diverse workplace that values and supports the contributions of each individual. This commitment along with our common Vision and Values of Integrity, Respect, and Responsibility, allows us to leverage differences, encourage innovation and expand our success in the global marketplace. Vectrus is an Equal Opportunity /Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, protected veteran status or status as an individual with a disability. EOE/Minority/Female/Disabled/Veteran.

This position description is subject to change at any time as needed to meet the requirements of the program or company.

• Deliver excellent customer service by addressing Customer questions and requests in a tactful manner via telephone, email and face-to-face interaction.
• Provides timely input and assignment of work orders in Maximo for distribution to functional departments for action.
• Maintains a log of all Service Orders to track compliance with PWS guidelines for response and completion times.
• Provide accurate, valid and complete information for all Work Order Requests
• Ability to multi-task and prioritize and manage time effectively.
• Performs other duties as assigned.