In Room Dining – Order Taker

Job Description

In Room Dining – Order Taker

We are currently looking for In-Room Dining Order Taker to join the tribe of 25hours Dubai One Central.

COME AS YOU ARE AND JOIN THE 25h TRIBE!

What is in it for you:

– Employee benefit card offering discounted rates in Accor worldwide
– Learning programs through our Academies
– Opportunity to develop your talent and grow within your property and across the world!
– Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

– Directly involved in the order taking and order placing process while dealing with guest requests and orders, courteously, efficiently and promptly
– To answer phone within 3 rings and follow phone etiquette according to 25hours standards
– Know all menus and on going promotions in the outlet by heart and gives recommendations to guests upon request
– To provide high standard of quality and follow-up to ensure proper delivery time on time as well as speedy service
– To ensure that all operating standards are well understood in order to achieve the level of service established in the Departmental Operations Manual
– To ensure that the room service area is kept clean and organized at all times
– Attend regular training session in line with the departmental SOP’s i.e. guest care, product knowledge, grooming standards, telephone manners etc
– Perform tasks as per instructions from the immediate supervisor and as per duty schedule