Senior Relationship Officer

Job Description

• To perform all sales related activities for existing and potential customer to achieve the assigned financial targets.
• This also includes cross selling of all retail banking products and serviced, handling customer enquiries and delivering excellent service through communication and team work.
• Ensure full awareness of all products provided and is constantly updated on all changes and amendments on product features, procedures and processes.
• Promote ADCB products by providing consistent, accurate and transparent information to all customers
• Initiate prospecting activities (customer interactions or calls) to increase ADCB retail penetration in all companies part of ADCB strategy;
• Identify new relationship development opportunities which could contribute to the achievement of agreed service and business targets;
• Maximize on cross selling growth of existing customer base and identify new potential selling opportunities.
• Follow up and close selling / cross selling lead referrals
• Proactively participate in banks product campaign & promotions.
• Suggest good companies to line manager for listing.
• Consistently illustrate high levels of customer orientation and professionalism in day to day conduct.
• Ensure that all service levels and agreements are being met consistently without fail.
• Establish and maintain strong professional relationship/connections internally and externally
• Ensure adherence to cut-off times and deadlines
• Perform occasional duties assigned.

Skills

• At least 2 years of experience in a similar role in a financial institution or within the service industry
• Bachelor’s Degree in relevant specialization