Service Advisor

Job Description

Receives & serves customers’ following companies’ & manufacturers’ procedures in order to sustain a positive service experience to each customer.          Solves customers’ complaints to keep a high level of customer satisfaction. Up sells added value services to maximize revenue to service center. Updates customers’ information on system for reliable CRM data. Reviews outstanding repair orders continuously for closing & settlement. Attends training programs to improve skills & competencies Feeds back ideas/suggestions to improve customers’ service processes & increase revenue. Advises customer the feasibility of car trade in when repair costs become high as to get customer’s trust & loyalty. Requirements High School graduated or educational courses related to customer service. 3 years experience in customer service (preferred with any Automotive Agency/Dealer). Excellent communication skills in English (additional Arabic language is preferred). Smart Appearance