Service Delivery Duty Manager
Job Description
In this interesting role, the successful candidate will be responsible for handling an Operations shift independently and must be able to control the department activities as a whole. Manage all operational aspects of service delivery department during the shift and ensure that products and ervices for flights and non-flights orders (Lounges, Crew Training etc.) are delivered to agreed standards within the budget and in line with the hygiene procedures.<p><br></p><strong><u>Key Accountabilities For The Role Include</u></strong><p><br></p><ul><li>Maintain high quality of service during the shift </li><li>Meet with the airline representatives in relation to aircraft uplifts, staff movements and reasonable ad hoc requests</li><li>Implement management instructions including customer service aircraft delivery and handling, food safety, HACCP, quality control and health and safety</li><li>Report all non-conformances, investigates and implemets corrective actions to the Senior Management</li><li>Investigate, conclude and report incidnets, accidents and flight delays</li><li>Establish the department or teams objectives and priorities to align with and support business objectives</li><li>Oversee and supervise employees</li></ul><p><br></p><strong><u>Be Part Of An Extraordinary Story</u></strong><p><br></p>Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.<p><br></p><strong>Together, everything is possible.</strong><p><br></p><strong><u>Qualifications</u></strong><p><br></p><strong>Qualifications and Experience: </strong><p><br></p>University Qualification minimum to Bachelors degree with minimum 5 years relevant experience<p><br></p><strong><u>Essential</u></strong><p><br></p><strong>Job Specific Skills: </strong><p><br></p><ul><li>Previous experince in inflight catering – Leading an operational team </li><li>Good command of the English language </li><li>Ability to work under high pressure </li><li>String leadership/managerial skills </li><li>Effective communication/presentation skills </li></ul><p><br></p><strong><u>About Qatar Airways Group</u></strong><p><br></p>Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before. So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.
