Chief Concierge

Job Description

Rixos Qetaifan Island North

Opening in 2023, Rixos Qetaifan Island North will comprise a 345-key hotel, along with a souq encompassing 11,000sqm of leasing space, a beach club, a theme park, and a waterpark. The resort will boast panoramic views of the Arabian Gulf. Rixos plans to provide a platform for showcasing Qatar as a tourism destination. One of the country’s biggest draws will be Qetaifan Island North’s Waterpark attraction. The Icon Tower is the world’s highest tower of its kind, reaching 82 metres.

Chief Concierge

Within the general guidelines given by the hotel management, this position is responsible for overseeing and directing all aspects of Concierge and Bell service operations, continually striving to deliver the highest quality of service to guests, whilst adhering to the guidelines of the hotel.

What’s in it for you:

– Be part of a unique and complex resort in Qatar
– Take advantage of opportunities to be recognized for your professional contributions
– Employee benefit card offering discounted rates in Accor worldwide
– Learning programs through our academies
– Opportunity to develop your talent and grow within your property and across the world
– Ability to make a difference through our Corporate Social Responsibility activities like Planet 21

What you will be doing:

– Assist guests with all inquiries, both hotel and non-hotel related
– Attend shift briefings to ensure hotel activities and operational requirements are known
– Maintain good relationship with Airport Concierge, retailers, and other service providers within the vicinity and ensure that information on their promotions are up to date
– Maintain detailed knowledge of the activities of the day and of key occurrences in your city/location including directions to key points of interest, restaurants, theatres, shopping, cinemas, sporting and recreational facilities, banks, consulates, transport systems, and special events
– Maintain adequate supplies of forms and brochures, and ensure that they are presented in line with the hotel’s operating standards
– Consult Log Book for information/requests left by the outgoing shift
– Manage guests’ mail, messages, courier services, and parcel postage as requested by guests
– Maintain order and security of guests’ keys and other selected keys kept in the Front Office, ensuring key issue policy is followed
– Receive telephone calls and take messages for guests who are out