Order Management Specialist
Job Description
How will you CONTRIBUTE and GROW?Order Management Specialist
About Us
Join Air Liquide, a global leader in gases, technologies, and services for industry and healthcare. With a rich heritage and commitment to innovation, we offer diverse opportunities for growth in a supportive, inclusive culture. Make a difference in sustainability and be part of a team shaping the future. Join us at Air Liquide today.
Job Summary
We are seeking a highly organized and customer-focused individual to join our team as an Order Management Specialist. Your primary objective will be to efficiently handle customer orders, ensuring accuracy and reliability throughout the process while working closely with customers, logistics, and sales teams.
The ideal candidate for this position is highly organized, detail-oriented, and possesses excellent communication skills. You should be able to multitask effectively and prioritize tasks to meet customer expectations and company goals. If you are passionate about providing exceptional customer service and enjoy working in a fast-paced, collaborative environment, we invite you to apply for this role. Join our team and contribute to our commitment to delivering outstanding service and customer satisfaction.
Job Responsibilities
– Managing all customer requests and inquiries coming through all available channels (incoming calls, email, fax…).
– Managing customer orders effectively and efficiently.
– Ensuring accuracy and reliability of the daily and fixed orders.
– Monitoring customer consumption and regularly reviewing the fixed plan by coordinating with customers, logistics and the sales department.
– Reducing rush delivery, urgent delivery & emergency orders.
– Maximizing the good utilization of company resources.
– Ensuring that customers receive the order delivery confirmation after feedback from logistics.
– Ensuring effective handling of emergency orders.
– Reporting emergency order reasons on COT – Customer Order Tracking.
– Providing the best possible service to all customers (both internal and external) in line with the new CCT values and standards.
– Coordinating with all departments and the CRM team to ensure all customer (internal and external) requests are closed within agreed duration.
– Ensuring all customers’ feedback is communicated and following up on the actions required.
– Immediate reporting for any customer complaint and ensuring corrective action.
– Immediate reporting of any block point that affects customer orders.
– Highlighting any shortage (gas, cylinders, bundles, trucks…) that may affect the ordering process.
___________________Are you a MATCH?
Education Level
– Bachelor degree
– Business, logistics or planning background preferred
Experience Level
– 1 to 3 years experience in customer experience management
Competencies
– Customer service orientation
– Excellent communication skills
– Excellent business English (oral and written)
– Motivated learner
– Time Management and organization skills
– Multitasking
– Must be reliable, adaptable and detail oriented
– Ability to effectively work in a team environment
– Analytical and problem solving skills
Our Differences make our Performance
At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.
We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.
