Chief Concierge

Job Description

Rixos Qetaifan Island North

Opening in 2023, Rixos Qetaifan Island North will comprise a 345-key hotel, along with a souq encompassing 11,000sqm of leasing space, a beach club, a theme park, and a waterpark. The resort will boast panoramic views of the Arabian Gulf. Rixos plans to provide a platform for showcasing Qatar as a tourism destination. One of the country’s biggest draws will be Qetaifan Island North’s Waterpark attraction. The Icon Tower is the world’s highest tower of its kind, reaching 82 metres.

Chief Concierge

Within the general guidelines given by the hotel management, this position is responsible for overseeing and directing all aspects of Concierge and Bell service operations, continually striving to deliver the highest quality of service to guests, whilst adhering to the guidelines of the hotel.

What’s in it for you:

• Be part of a unique and complex resort in Qatar 
• Take advantage of opportunities to be recognized for your professional contributions
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our academies
• Opportunity to develop your talent and grow within your property and across the world
• Ability to make a difference through our Corporate Social Responsibility activities like Planet 21

What you will be doing:

• Assist guests with all inquiries, both hotel and non-hotel related
• Attend shift briefings to ensure hotel activities and operational requirements are known
• Maintain good relationship with Airport Concierge, retailers, and other service providers within the vicinity and ensure that information on their promotions are up to date
• Maintain detailed knowledge of the activities of the day and of key occurrences in your city/location including directions to key points of interest, restaurants, theatres, shopping, cinemas, sporting and recreational facilities, banks, consulates, transport systems, and special events
• Maintain adequate supplies of forms and brochures, and ensure that they are presented in line with the hotel’s operating standards
• Consult Log Book for information/requests left by the outgoing shift
• Manage guests’ mail, messages, courier services, and parcel postage as requested by guests
• Maintain order and security of guests’ keys and other selected keys kept in the Front Office, ensuring key issue policy is followed
• Receive telephone calls and take messages for guests who are out

Your experience and skills include:

• Diploma in tourism / hospitality management
• Minimum of 5 years of relevant experience working in a similar five-star hotel 
• Excellent reading, writing, and oral proficiency in the English language
• Ability to speak other languages and a basic understanding of local languages will be an advantage
• Good communication and customer contact skills
• Service oriented with an eye for details
• Ability to work effectively and contribute in a team
• Self-motivated and energetic
• Must be well-presented and professionally groomed at all times

Your team & working environment:

At Accor, we are Heartists! Are you ready to put your heart at the center of everything that you do? If so, then join our team of Heartists at Rixos Qetaifan Island, Every day, we look for opportunities to engage on a personal & meaningful way with our guests and each other. We deliver heartfelt hospitality in an environment that is engaging, enthusiastic and professionally rewarding!

Our Commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow’s hospitality. Discover the life that awaits you at Accor.

Do what you love, care for the world, and dare to challenge the status quo! #BELIMITLESS