Order Taker – Room Service

Hotel, Restaurant, Tourism
Qatar 🇶🇦
October 29, 2023

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Job Description

Rixos Qetaifan Island North

Opening in 2023, Rixos Qetaifan Island North will comprise a 345-key hotel, along with a souq encompassing 11,000sqm of leasing space, a beach club, a theme park, and a waterpark. The resort will boast panoramic views of the Arabian Gulf. Rixos plans to provide a platform for showcasing Qatar as a tourism destination. One of the country’s biggest draws will be Qetaifan Island North’s Waterpark attraction. The Icon Tower is the world’s highest tower of its kind, reaching 82 metres.

Order Taker

As a Room Service Order Taker you are responsible to co-ordinate all service requirements addressed to Room Service department. Primarily responsible for guest orders from room or pool area via phone or any other ordering devices like mobile apps, TV etc.

What’s in it for you:

  • Be part of a unique and complex resort in Qatar 

  • Take advantage of opportunities to be recognized for your professional contributions

  • Employee benefit card offering discounted rates in Accor worldwide

  • Learning programs through our academies

  • Opportunity to develop your talent and grow within your property and across the world

  • Ability to make a difference through our Corporate Social Responsibility activities like Planet 21

What you will be doing:

  • Responsible for answering all telephone calls and prioritizing said calls.

  • Should have very good telephone etiquettes.

  • Directly involved in the order taking and order placing process while dealing with guest requests and orders, courteously, efficiently and promptly.

  • Should have good knowledge of room service menu‘s and ongoing promotions in other F&B outlet.

  • Should be able to provide recommendations and suggestions to guests upon request.

  • Be knowledgeable of all services, facilities and products offered by the hotel.

  • Consider the satisfaction of all guests by ensuring prompt, courteous and efficient service at all times.

  • Display excellent conversation skills and selling techniques at all times.

  • Able to perform all duties and tasks per the tasks required at the outlet.

Your experience and skills include:

  • 1 to 2 years’ experience in similar role in a full service hotel preferred.

Your team & working environment:

At Accor, we are Heartists! 
Are you ready to put your heart at the center of everything that you do? If so, then join our team of Heartists at Rixos Qetaifan Island, Every day, we look for opportunities to engage on a personal & meaningful way with our guests and each other. We deliver heartfelt hospitality in an environment that is engaging, enthusiastic and professionally rewarding!
Our Commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow’s hospitality. Discover the life that awaits you at Accor.

Do what you love, care for the world, and dare to challenge the status quo! #BELIMITLESS

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