Senior Hotel Operations Manager – Luxor

Job Description

Senior Hotel Operations Manager – Luxor page is loaded
Senior Hotel Operations Manager – Luxor

locationsProperty – Luxor time typeFull time posted onPosted Today job requisition id222692 Become one of the stars behind The SHOW and become part of the world’s most powerful entertainment brands. Our Company has one exciting mission:

To entertain the human race

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PRIMARY PURPOSE:

Provide direction and leadership for the property Front Desk team, consistent with the MGM brand. Responsible for leading the hotel management team in achieving their stated operational and financial goals including managing labor and overall financial performance. Owns the execution of functional strategy and the operational direction of the Front Desk. Ensure high customer satisfaction and an exceptional guest experience, in accordance with MGM Resorts service standards. All duties are performed in accordance to company policies and procedures.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

Works closely with VP and Director of Hotel Ops to implement strategic Initiatives provided by Hotel Strategy CoE for hotel operations.

Leads the implementation of policies, operating procedures, training programs, manuals, directives, work schedules, rules and regulations for all front desk operations team.

Responsible for employee engagement of the front desk operations team, utilizing the tools provided and through coaching, training, rewards and development.

Provides leadership and direction to maintain and improve the guest experience within front desk operations, consistent with the company’s service standards.

Interviews, selects, trains, supervises, counsels and coaches hotel operations staff for the efficient operation of the department.

Perform other duties as assigned.

SUPERVISION:

Hotel Ops Managers

Front Desk Clerks

MINIMUM REQUIREMENTS:

Bachelor’s degree in hospitality, management, or related field or equivalent experience.

Two (2) years of experience in the direction and management of employees in a similar hotel environment which includes prior experience in hotel management.

Technical knowledge and experience with Opera (or LMS for CCLV).

Ability to work varied shifts, including weekends and holidays.

PREFERRED:

Previous experience managing employees under a collective bargaining agreement.

AAA or Forbes knowledge.

Technical knowledge and experience with HotSOS or other service optimization system.

Previous experience working in a similar resort setting.

Ability to communicate in Spanish and or Asian Languages.

CERTIFICATIONS, LICENSES, REGISTRATIONS:

Proof of eligibility to work in the US.

KNOWLEDGE, SKILLS, AND ABILITIES:

Working knowledge of hotel management system and operations.

Ability to establish guidelines for proper staffing to maximize efficiency and minimize labor costs.

Broad management and leadership knowledge of front office operations.

Ability to utilize guest service satisfaction performance metrics from Guest View, TripAdvisor, Yelp, etc.to generate action plans to address service opportunities.

Ability to influence others to accept practices and approaches related to hotel operations.

Excellent interpersonal skills to deal effectively with guests, management, employees and other outside contacts.

Excellent customer service skills.

Able to lead and mentor a team.

Excellent organizational skills; be able to function under time constraints and deadlines with attention to detail.

Effective listening abilities and be able to make strong judgment call.

Intermediate to advanced knowledge of Microsoft PowerPoint, Outlook, Word and Excel.

Ability to effectively communicate in English, in both oral and written forms.

Technical knowledge and experience with Opera (or LMS for CCLV).

Ability to work varied shifts, including weekends and holidays.

Location:

Las Vegas, Nevada MGM Resorts International develops, builds and operates unique destination resorts designed to provide a total resort experience, including first-class accommodations and dining, world-class entertainment, state-of-the-art meeting and convention facilities, and high-quality retail and gaming experiences.

The Company is one of the world’s leading global hospitality and entertainment companies with 23 resorts. We’re proud to be recognized for our commitment to being socially responsible, including an industry-leading diversity and inclusive culture, community engagement and philanthropy initiatives, and a commitment to environmentally sustainable approaches in development and operations.

While we operate leading resorts and amenities, ultimately it is the people of MGM Resorts who make the difference daily by providing the ultimate guest experience. We welcome you to join us.

If you are an individual with a disability and need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact our Corporate Diversity and Disability Outreach department at diversityrecruiting@mgmresorts.com.

We are an Equal Opportunity Employer. We are also committed to protecting the privacy of visitors to our employment application site, including the protection of any personal information provided to us. For more information about MGM Resorts International, including our privacy policy and commitment to diversity and inclusion, please visit http://www.mgmresorts.com/careers. For California residents, also see our California Notice at Collection of Personal Information that describes the categories of personal information and sensitive personal information we collect and provides certain details about our processing of that information.

Privacy Policy:

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