Auto Service Advisor

Job Description

Auto Service Advisor

Job Category

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Fleet Farm Stores
Requisition Number

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AUTOS024367 Showing 1 location
Job Details

Description

If you have a customer first attitude, possess a can-do work ethic and have a desire for a career in the automotive service industry, this position may be perfect for you!

The Auto Service Advisor works with customers to determine their vehicle needs and services requested; verifies warranty coverage; develops estimates; creates repair orders and maintains excellent customer service experience.

– Answer phones promptly and courteously, adhering to service scripts.
– Schedule service appointments for customers.
– Establish a working knowledge of Fleet Farm’s entire line of tires, parts and accessories.
– Promote and sell automotive products and services that meet customer needs.
– Develop service estimates by costing materials, supplies and labor, and calculating customer’s payment.
– Occasionally, perform basic maintenance duties such as changing oil, checking fluids, installing batteries, mounting and balancing tires.
– Assist customers with all questions and handle all customer issues. Always provide superior customer service.
– Assist in preparations for events and promotions.
– Ensure all services are completed with a high degree of quality and meets the needs of the customer.

Education/Experience:

16 years of age with a valid driver’s license.

Previous experience in a customer-focused role.

Previous experience in a service/mechanical setting preferred.

Demonstrated ability to learn basic mechanical tasks.
* Ability to work a flexible schedule to meet the needs of the business, including days, nights, weekends and holidays is preferred.

Enjoy Great Benefits, Incentive Programs and Growth Opportunities!

#CB

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