Customer Success Manager – KSA
Job Description
Job Description
WHO ARE WE?
We are global leaders in the Data-Centric Security space. Right from protecting nuclear submarine designs to new drug formulations to customer data of Fortune 100 organizations – we guard every kind of confidential information.
HOW DO WE DO IT?
Seclore’s patent-pending, award-winning technology allows users to control how their information is used – even after it is shared with people within or outside the enterprise. This requires stretching the technology boundaries beyond what might seem possible.
At Seclore, you get to be part of the front lines – defending today’s data against tomorrow’s threats.
2Bn Documents | 3.5 Mn Users | 470+ Enterprises | 29 Countries
About the Role:
Are you ready to embark on an exciting journey where you can make a real difference in the lives of our customers? If you are a people-oriented individual who thrives on building strong relationships, leading
with value, and ensuring customers’ success, then we have a compelling opportunity, just for you!
Join us at Seclore as a Customer Success Manager in Riyadh, Saudi Arabia, and be a key driver in leading the way organizations classify, protect and control their digital assets.
As a Customer Success Manager, you will be the heart and soul of our customer’s journey towards success.
You will become their strategic partner, working closely with them to understand their unique challenges and align our solutions to their specific needs. Your expertise and guidance will ensure that our customers fully leverage the power of Seclore’s technology and achieve their desired outcomes.
Experience:
3-5 Years
*It’s an onsite opportunity
*Should have transferable work visa
What You Will Do:
Your day-to-day will be filled with exciting responsibilities and opportunities to make a meaningful impact on our customers and our company:
Customer Relationship Guru:
You will have the opportunity to develop strong relationships with our customers, becoming their trusted advisor. You will take the time to understand their goals and challenges, and you will proactively identify opportunities to help them achieve success using Seclore’s data-centric security solutions.
Onboarding Superstar:
You will be the guiding light during our customers’ onboarding journey, ensuring they have all the resources and support they need to seamlessly adopt our technology. Your expertise and training will empower them to make the most of our solutions, right from the start.
Solution Maestro:
You will collaborate closely with customers to truly understand their needs and tailor Seclore’s solutions to fit like a glove. Your insights and feedback will play a vital role in driving enhancements and shaping our product roadmap. Your voice will be heard!
Customer Advocate Extraordinaire:
You will be a passionate advocate for our customers within Seclore. You will champion their success and ensure their voices are heard across our teams. You will be the bridge, connecting their needs and desires with our internal stakeholders.
Renewals and Expansion Champion:
You will be instrumental in driving customer retention and expansion. By identifying opportunities for upselling, you will help our customers unlock even more value from Seclore’s solutions. It’s a win-win!
What We Are Looking For:
Here’s what are we looking for in our Customer Success Manager superhero:
• You are natural at building trust and rapport with customers of all levels.
• You are a master of juggling multiple customer accounts in a growth-paced environment.
• You are results-oriented, and nothing makes you happier than seeing your customers thrive.
• You have a genuine passion for building meaningful relationships and ensuring customer success.
• You thrive in problem-solving mode. Challenges are simply opportunities for you to shine and find creative solutions.
• You possess excellent communication and interpersonal skills with a knack for building strong connections with customers.
• Experience in data security software, or related fields is a plus, but don’t worry if you are new to the industry. We value your passion and willingness to learn.
Why Join Us:
Here’s why you should join Seclore:
Thriving Compensation: We offer a competitive compensation package, including a range of benefits and incentives, because we believe in attracting and retaining top talent.
Unleash Your Potential:
We are committed to your growth and development. As a Customer Success Manager, you will have ample opportunities to expand your skills, take on new challenges, and advance your career within our high-growth organization.
Make a Meaningful Impact:
You will have the chance to make a real difference in the world of data security and information protection. Your efforts will directly contribute to the success of our customers, helping them safeguard their sensitive information and the growth of the company.
Embrace the Human Touch:
At Seclore, we value collaboration, innovation, and human connection. You will be part of a close-knit team that supports and uplifts one another. We celebrate victories together and support each other through challenges.
Join the Innovation Wave:
Be at the forefront of cutting-edge technology. With Seclore’s data-centric security solutions, you will constantly be pushing boundaries, staying ahead of the curve, and making strides in an ever-evolving industry.
• If you are ready to embark on a meaningful journey, where your passion for customer success will flourish, and be rewarded with a competitive compensation package, we are eager to meet you!
