Customer Care Advisor – Saudi

Customer Service
Saudi Arabia 🇸🇦
October 28, 2023
Full Time

Apply for this job

Email *

Job Description

JOB PURPOSE

Our Customer Care Agent will work effectively across a variety of communication channels and tools to support our MAGRABi customers in Pre/During/Post orders related inquiries in a timely manner, with professionalism to ensure top quality, customer delight and a great customer experience.

Qualification And Experience

  • Degree in Business Administration or a relevant filed
  • 2-3 of relevant proven experience in a similar function.
  • Ability to convert the customer order into a successful sale
  • Awareness & knowledge about the product and customer experience
  • Eyewear and Eyecare products knowledge (Strong advantage)
  • Familiar with Customer service software tools handling
  • Required languages: Arabic, English.

Job Responsibilities

  • Respond promptly to customer inquiries while ensuring top quality, customer satisfaction and professionalism.
  • Maintain a positive, empathetic, and professional attitude toward customers at all times to reach customer delight.
  • Identify and assess customers’ needs to achieve satisfaction during communication with customers through various channels (Phone calls, social media channels).
  • Acknowledge and resolve our customer complaints, services and processes, while building a sustainable relationship of trust.
  • Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Attract and retain customers by answering questions and providing suggestions that lead to short- and long-term successes.
  • Assist customers with their Insurance claim process
  • Suggest solutions to improve customer experience.
  • Ability to generate and read reports.

COMPETENCIES

  • Strong negotiation and Dispute resolution skills
  • Strong verbal and written communication skills
  • Working on different interfaces simultaneously (Multitasking).

DURATION OF POSTING

2 Feb – 28 Feb 2023

Related Jobs