Sales Assistant

Job Description

Female Sales Assistant | Retail | Sandro | 360, Kuwait

Overview of the role

Identifying customer needs, offering advice, and demonstrating suitable products, building relationships with key customers, and ensuring store standards are maintained in order to achieve sales targets and cultivate customer loyalty.

What you will do

Sales & Customer Service

• Welcome and greet every customer in a warm and FRIENDLY manner and demonstrate excellent customer service all time
• Identify customer needs through asking opened question; recommend and demonstrate appropriate product, recommend link products at every sales opportunity, close the sale
• Inform the customer about the store, its services (hands free, delivery, exchange & refund, apps, gift/wrapping,
• Inform the customer about the products and the brands inside the store
• Inform the customer about previous and new events
• Able to make simple alteration or call the tailor when needed
• Have a good knowledge of his brand (designer, nationality, story, his product, fabrics, laundry
• Receive cash or payment in any authorized modes from customers, issue receipt/bills against their by paper or e bill
• Handle customer complaints professionally and efficiently, in line with the company after sales policy, escalating to management if necessary
• Demonstrate and maintain products knowledge, fashion trends, instore promotions at all times
• Maintain personal grooming standards as advised by the store manager
• Maintain clean and organized display, fitting rooms, and stocks areas
• Check stock level daily and inform of depleting stocks to his manager in order to replenish and maintain optimum stock level on the floor
• Comply with all company policies and procedures including refund and exchange policy, security, health and safety policies etc.
• Update customers’ details for the database accurately entering their details on the POS system
• Minimize exposure to stock loss through vigilance and sales floor, fitting rooms   

Skills

Required skills to be successful

• Excellent customer service skills
• Excellent communication and negotiation skills ideally in multiple languages
• Good presentation and excellent personal organisation
• Comfort with physical work; some heavy lifting, Ability to stand for a minimum of 8 hours,
• Pride in achieving individual targets
• Comfort with shifts; flexibility and punctuality

What equips you for the role

• High School Degree/ Diploma
• Minimum 2 years of retail sales experience in fashion
• An eye for fashion trends & Friendly
• A passion for the retail industry