Customer Care Advisor

Job Description

Job Purpose

• This role provides the main point of contact for assigned customers requiring non-routine products and services.
• The role holder is expected to exploit the potential available for selling/developing customer relationships for achieving the assigned sales and service objectives / standards.
• Customer contact is virtually continuous and hence competencies and skills required for dealing with customers are critical. Thorough knowledge of products and related delivery procedures is a pre-requisite.

Main Tasks:

Provide product and service information, advice and relevant products and services to customers to increase their awareness and promote their usage.

Make appropriate customer referrals to other units to facilitate retention and continued relationship.

Address customer problems and complaints to achieve satisfactory resolutions, referring issues beyond the role limit to appropriate points of reference

Apply, and comply with, relevant processes, procedures and controls

As per the JD