Front Desk Manager

Job Description

Job description / Role

Front Desk Manager

The Front Desk Manager should be a dynamic leader who has proven excellence in guest service delivery, training and the management of multiple departments. Reporting to the Director of Rooms, this highly capable individual will effectively lead the arrival through departure experience of our guests.

What’s in it for you:

– Employee benefit card offering discounted rates in Accor worldwide
– Learning programs through our Academies
– Opportunity to develop your talent and grow within your property and across the world!
– Ability to make a difference through our Corporate Social Responsibility activities, like Planet 2

What you will be doing:

– A Senior leader of the Rooms Division leadership team
– Demonstrate a commitment to personal guest service excellence
– Ensure that Guest and Colleague concerns are resolved in a professional and timely manner
– Review industry trends and competition for new and innovative product and service opportunities
– Effective recruitment, selection and training for all positions within the dept
– Develop/update job descriptions, Job task checklists, training manuals, systems and procedures for all positions and ensure they are clearly documented and easily accessible.