Director of Rooms

Job Description

<strong><u>Responsibilities</u></strong><p><br></p><ul><li>Responsibilities include leading and manage the hotels Rooms Division departments including but not limited to Front Office, Housekeeping &amp; Laundry, Florist, Palace &amp; Butler Operations and Spa</li><li>Provide strategy and planning to drive operations while delivering administrative support and guidance in the areas such as manning, employee performance etc.</li><li>Coordinate with revenue management to maximize occupancy, rate and rooms profit and ensure up-selling strategies and targets are met.</li><li>Responsible to ensure efficiency and effectiveness of operations by evaluating &amp; optimizing operational processes and implementation of technology.</li><li>Drives highest levels of guest satisfaction through the consistent execution of Mandarin Oriental standards, visible operational leadership and interaction with guests and employees.</li><li>Responsibility for control of all operational tasks as well as the respective delegation and control.</li><li>Ensure and communicate up-to-date procedures for all safety relevant measures with Fire &amp; Safety team.</li><li>Monitor and maintain guest satisfaction feedback – in person and various social media channels etc. – and respective GAP analysis for operational improvement.</li><li>Communicate and cooperate with other departments to achieve the overall hotel goals.</li><li>Act as a central point of contact for operational activities, initiatives and standards between the operational teams and Executive Committee.</li><li>Participate in daily Executive Meeting and departmental operational meetings and follow up on immediate operational demands.</li><li>Communication of the strategy and targets of the management to his/her departmental heads and the line staff and ensuring implementation.</li><li>Responsible for development and implementation of the rooms annual business plan and medium term strategies as well as establishing key performance objectives and plans to ensure the hotel meets its business targets and drives sustainable profitable growth.</li><li>Prepare, monitor and analyze departmental budget including forecasting and optimizing of rooms revenues and controlling costs.</li><li>Oversee all labor cost controls within budget limits and occupancy variances to maximize productivity.</li><li>Maintain &amp; develop high standards of operations by monitoring and coaching department heads to optimize a positive guest experience.</li><li>Prepare and conduct departmental evaluations for rooms division department heads.</li><li>Recruitment: conduct interviews with future colleagues; identify suitable profiles for the division.</li></ul><p><br></p><strong>Key Competencies and Background</strong><p><br></p><ul><li>MSc/BSc degree in Hotel or Hospitality Management or equivalent.</li><li>Experience in the same role within 5* international luxury hospitality</li><li>Passionate in exceptional guest experience</li><li>Strategic and future oriented</li><li>Business Acumen, knowledgeable in current and possible future policies, practices, trends, technology,</li><li>Versatile learner who enjoys the challenge of unfamiliar tasks</li><li>Ability to set priorities and make quality decision</li><li>Interpersonal savvy</li></ul>