Product Genius – BMW

Job Description

<p><strong>Job Purpose</strong></p><p><br></p><p>To ensure optimum customer hospitality in accordance with BMW Group and AGMC standard and successfully contribute in achieving Admin Department target and the organization vision and mission</p><p><br></p><p><br></p><p><strong>Role Responsibilities</strong></p><p><br></p><ul><li>Manage the showroom display cars, price and specifications sheets as well as brochures.</li><li>Responsible to keep showroom as per BMW Retail Standards.</li><li>Professionally approaches, greets and offers assistance or direction in a friendly and enthusiastic manner to any guest who enters the showroom</li><li>Conducts a vehicle needs analysis by asking questions and listening carefully to customers responses</li><li>Organizes and prepares sold vehicles for delivery on behalf of the sales team prior to customer arrival. Must be highly organized, energetic and fastidious about attention to detail/product quality</li><li>Ensures handover of new vehicles to customers in a professional and efficient manner whilst maintaining the highest possible customer service standards. This process must ensure that the customer clearly understands the vehicle’s key technologies, operating features, warranty/servicing guidelines and associated paperwork, laying the foundation for customer loyalty, retention, and referral business.</li><li>Conduct a post-delivery follow up call and answer customers questions, queries and if needed arrange a second handover appointment</li><li>Assists the sales executives’ customers in their designated team and when required, may be called on to conduct product presentations and customer test drives.</li><li>Utilizes the showroom CRM system in close co-ordination with each sales executive and team leader</li><li>Possess an in depth knowledge of existing/new/future BMW models, technological features, accessories etc and communicates their benefits to customers.</li><li>Regularly attends product and sales training courses as determined by sales management and/or the manufacturer and maintains the mandatory dealership certifications.</li><li>Regularly reviews and analyzes actions/outcomes to determine how to better utilize time and plan more effectively, always aiming for continuous process and CSI improvements</li><li>Introduces customers to the service and parts departments personnel to emphasize to customers the quality and efficiency of the dealership’s service operations including the quality and variety of OEM parts and accessories.</li><li>Exhibits a high level of commitment to customer satisfaction. Maintains a minimum customer satisfaction standard equal to or above the manufacturer targets</li><li>Always ensure highest degree of customer satisfaction and retention.</li><li>Focus on quality of customer service &amp; regular follow up.</li><li>Communicate professionally with customers at all time before, during &amp; after the sale.</li><li>Communicate in professional manner with customers and callers.</li><li>Should be team orientated, working as a team member assisting and supporting their colleagues and other departments in achieving a shared vision.</li><li>Maintain the highest levels of personal development&amp; integrity, work standards and business ethics.</li></ul><p><br></p><p><br></p><p><strong>Candidate Specifications</strong></p><p><br></p><ul><li>2 to 3 experience in customer service</li><li>Passionate about cars!!!</li><li>Experience in the Automotive industry is highly preferred.</li><li>Strong Communication skills, written and verbal.</li></ul><p><br></p><p><br></p><p><em>Please note only shortlisted candidates will be contacted. Thank you for your interest in joining GEELY UAE!</em></p>