Call Center Agent

Job Description

• Provides efficient service and act as the first point of contact for the TKH telephone callers/inquiries.
• Maintains and improves quality results by adhering to standards and guidelines.
• Conveys a professional image of TKH by following set scripts and telephone etiquette Standards.
• Manage large amounts of inbound and outbound calls in a timely manner.
• Communicates with the student services team if needed.
• Handles the difficult calls or issues, diffusing angry customers.

Skills

• Bachelor’s degree in any relevant major
• Customer Focus & highly motivated and enthusiastic about Customer satisfaction and improves the overall customer’s experience
• 1–3 years within the same sector
• Stress Management and Time Management