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Job Description

1.聽聽Responsible for the customer order process in SAP by maintaining all customer accounts up-to-date, providing product, promotion, and pricing information to the Sales team, obtaining input from the Sales team to coordinate and prepare commercially viable quotations, ensuring the agreed discount have been included, keeping records of all customer interactions by filing the documents in the office archive and following up with the customer for any unpaid invoices. Stay current by regularly attending the Sales team meetings.

2.聽聽Forward samples by entering requests, arranging shipment and notifying customer. Clarify customer requests by selecting appropriate information, forwarding information and answering questions. Resolve customer complaints by investigating problems, developing timely solutions, preparing reports and making recommendations to the Sales Team.

3.聽聽Review and improve the sales order process by identifying any process gaps, proposing solutions and working closely with the entire Sales, Marketing, Production , Warehouse, Supply Chain and Finance departments.

Skills

Competencies Required

路聽聽聽聽聽聽Time聽Management

路聽聽聽聽聽聽Process Optimization

路聽聽聽聽聽聽Reporting &聽Analytics

路聽聽聽聽聽聽Customer聽Centricity

路聽聽聽聽聽聽Tools &聽Systems Literacy

路聽聽聽聽聽聽Business聽Communication

Essential Skills Required

路聽聽Consultative Sales Support

路聽聽Customer Profiling

路聽聽Customer Relationship Management

路聽聽Customer Service

路聽聽Data Mining

路聽聽Order Fulfillment

路聽聽Proposal Preparation

路聽聽Records Management

路聽聽Reporting