Assistant Manager – Housekeeping

Job Description

An Exhilarating Opportunity

Looking to be a part of an award-winning team that leads at the forefront of Housekeeping innovation? We have the perfect opportunity currently available and are looking for a dynamic individual, focused on delivering unique, first-of-its-class experiences to our guests at FIVE Hotels and Resorts – the dare-to-be-different entertainment experiential luxury lifestyle destinations that capture the glamour and vibe of Dubai and Zurich.

Dubbed the hottest hotel on Palm Jumeirah, FIVE Palm Jumeirah is set against a breathtaking backdrop of a 150m private beach and Dubai Marina skyline. This lifestyle hotel boasts 476 luxurious rooms and suites with ocean on one side and city views on the other.

The resort is a party and culinary hotspot with a range of restaurants, bars, and a nightclub, inviting a new experience every day. Whether guests are looking for a gourmet dining experience or want to dance the night away, FIVE Palm Jumeirah creates laid back or high energy choices from breakfast to the early hours, inviting guests to design their stay.

Experience a city chic vibe at FIVE Jumeirah Village. Boasting glorious sunset views, this award-winning, cylindrically structured hotel is an architectural marvel and captures the pulsating excitement of new Dubai.

Visitors can curate their own high-rise private pool celebrations (the property boasts of 270 plunge pools), sunbathe in style or enjoy a special dinner overlooking the world-famous sparkling Dubai skyline. Our award-winning sky villas were designed with more than sleep in mind as FIVE Jumeirah Village flawlessly combines a myriad of entertainment options, a range of award-winning F&B venues and first-rate guest services – after all, FIVE knows how to throw an exceptionally good party!

“This is unashamedly about luxury,” – Daily Mail.

And opening soon: FIVE Zurich!

A sneak peek of this exciting new project, which opens on 1st July 2022, reveals that this newly revamped lifestyle hotel and Swiss hotspot that has previously been visited by the likes of Rihanna, Freddy Mercury, Grace Jones and Muhammad Ali as regular guests, is set to be a huge success. Overlooking the city center from Zurich’s stunning Uetliberg plateau, this property will offer 149 rooms and 87 stunning contemporary suites as well as several award-winning culinary concepts centered around FIVE’s hallmark musical stylings. The new FIVE hotel in Zurich will seamlessly unite the very best of Swiss hospitality with FIVE’s characteristic flair for exceptionally indulgent experiences for guests from the city and international visitors alike.

Watch out for FIVE LUXE

Proven to be a huge success and growing at an exponential pace, the brand will be launching its third property in Dubai, FIVE LUXE. A prime beach-side property in the heart of Jumeirah Beach Road with sweeping sunset vistas of Ain Dubai and Palm Jumeirah, this resort boasts 231 suites, 100 opulent serviced apartments, 7 culinary and nightlife experiential venues, ReFIVE Spa, a pristine private beach, an iconic social pool – and is slated to open in the first half of 2023. This incredible new property will truly imbibe the authentic and unique Vibe at FIVE for Gen Z that constantly flock to FIVE from around the globe to enjoy the brand’s bespoke entertainment offerings.

So, stay tuned!

The Team

Our housekeeping team is an integral piece of the puzzle. They are cultured yet trendy hosts with an innate ability to anticipate guests’ needs by being in the right place at the right time and delivering a hospitality experience that goes above and beyond – crafting exciting memories for our guests that last a lifetime.

The Candidate

As assistant Housekeeping Manager, you will join a committed Housekeeping team, driven with the intent of delivering ‘FIVE-star’ experiences to an international diaspora in the heart of vibrant Dubai and Zurich.

The VIBE at FIVE is all about performing optimally while having the best professional experience of your life. You will be expected to have a passion for your role, disrupt norms all whilst having the best time of your life.

As our ideal candidate, you have proven experience in a highly active environment. Your organizational, communication, and leadership skills are second to none and you enjoy developing guest solutions that break boundaries.

We are looking for a natural self-starter who demonstrates creative and critical thinking abilities, can focus on, and execute, tasks with a sharp eye for detail. An outgoing, people-friendly personality with an ability to think ‘on your feet’ during changing situations is also essential.

You’ll work closely with the management team to develop constantly evolving service goals.

Key Responsibilities

• Manage Housekeeping operations by supporting the Housekeeping Manager through guest Interactions, handle and resolve complaints
• Audit and train the Housekeeping team on cleaning and hygiene standards
• Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry. Document and resolve issues with discrepant rooms with the Front Desk
• Provide the highest quality of service to the guest at all times and anticipate and exceed guest expectations.
• Inspect guest rooms, public areas, pool, etc. after being cleaned by Housekeeper to ensure quality standards
• Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms
• Prepare, distribute, and communicate changes in room assignments. Communicate issues to next shift. Complete required paperwork
• Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees
• Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications
• Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets

Requirements

What We’re Looking For

• Computer skills with a strong knowledge of Word, Excel, Power Point and Outlook
• A meticulous eye for detail
• The ability to work in an environment that demands excellence, time and energy
• A dedication towards improving customer delight, as well as company profitability
• A determination to build positive working relationships with team members to reach common goals
• A keen focus on safety and security policies and procedures
• A trustworthy colleague who can maintain confidentiality of proprietary information and protect company assets
• A Team Member who ensures the effective implementation and administration of company-wide policies, procedures, and practices in accordance with stated company objectives and legislation requirements
• Supportive Tribe Members who efficiently identifies and monitors market needs and trends and acts appropriately
• An enthusiasm towards all duties requested by management
• Meticulous personal appearance
• A Hands-on approach with a ‘can-do!’ work attitude; with a fun-to-work-with energy at all times!
• Fluency in English is preferred

Benefits

Rewards At Work! Benefits For Life!

• Live the exciting FIVE Life
• Attractive incentive opportunities
• Rapid career advancement