Job Description
To ensure a smooth and efficient operation of the Guest Services department in relation to the ‘Farah Way’. The role impacts on the opening, daily operation and closing of the leisure facility. The role is instrumental in creating smiles for guests and colleagues, whilst protecting and maximizing revenue. This position oversees the colleague provision of the guest experience in terms of queue line management, selling of tickets, lockers, strollers, turnstile admission and exits, handling guest enquiries, lost and found, information point, guest complaints and friendly guest relations. To ensure a smooth and efficient operation in the Operations department in relation to the company core process; thus directly impacting the opening of the leisure facility, delivering the experience and closing the leisure facility.
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