Fraud Controller

Job Description

JOB PURPOSE:

Fight against fraud and guarantee the comfort and safety of passengers, in the station and in the trains, by the verbal communication with passengers, in compliance with the quality-of-service RATP Dev Mobility Cairo.

RESPONSIBILITIES/DUTIES

WORK PROCEDURES AND GUIDELINES

• Signature at the beginning and end of the service.

• Respect the pick-up and end of service schedules.

• Wear the RATP Dev Mobility Cairo outfit and badge.

• Respect the area designated in the roadmap.

• Recover your work equipment (portable control, carnet …)

• Guarantee good condition of the assigned equipment

• Apply and comply with the instructions and rules relating to environmental norms and standards.

• Exercise the duty to alert on any potential environmental risk and not only on its perimeter

• Know and apply the instructions and safety rules in its perimeter.

• Exercise its duty to alert on any potential security risk and not only on its perimeter.

PASSENGER SAFETY MANAGEMENT ON TRAINS AND STATIONS

• Provide a high standard of customer service by role modelling the company values and portraying a smart, helpful and professional image to all.

• Achieve a fixed objective of controls on passengers on board trains and at station level.

• Report trains that to be checked to the Zone Manager.

• Check passenger’s tickets and apply penalties on fraudsters.

• Assist, advise and guide passengers.

• Follow the instructions of the hierarchy

• Contact the hierarchy in case of refusal of compliance by a passenger

• Participate in the description of problems on the train at the police station

• Complete roadmap in relation to the assigned daily work and return the work material.

• Write a report if there are critical cases or problems.

• Participate in awareness-raising actions on fraud prevention.

• Is present in stations to deter fraud.

• Return PVs and receipts at the end of shift to the assigned safety box.

• Manage the flow of passengers during rush hour.

• Participate in case of special events.

• Coordinate with Zones Managers and Sales Office Leaders if necessary.

• Equip yourself with the cash register.

• Fill in the required form clarifying the number of payments claim receipt and the receipts established as well as the amount generated, throughout the service.

• Notify the hierarchy before any move to the police station level.

• Notify the hierarchy in case of cancellation of payment claim receipt or modification.

• Report anything inappropriate detected on board of the train to the Zone Manager or at the station to the Station Leader of the concerned station.

• Other duties and responsibilities might be assigned.

ESSENTIAL QUALIFICATIONS, KNOWLEDGE & EXPERIENCE

QUALIFICATIONS:

• Bachelor’s Degree

• Fluency in Arabic and English, oral and written

KNOWLEDGE:

• Knowledge of office automation tools

EXPERIENCE:

• Good experiences of Security and control.

• 2 – 3 years of experience in the same position.

DESIRED BEHAVIORS

• Punctuality

• Rigor

• Persuasive

• Polite

• Strict

• Firm

• Adaptable

• Helpful