IT Support Specialist, Skyvera (Remote) – $20,000/year USD
Job Description
Crossover is the world’s #1 source of full-time remote jobs. Our clients offer top-tier pay for top-tier talent. We’re recruiting this role for our client, Skyvera. Have you got what it takes?<p><br></p>Are you a customer support rep or entry-level engineer looking for the next step up in your career? Are you looking to join a company that is disrupting an entire industry?<p><br></p>Skyvera is a product-driven telco software company focused on moving the entire telco industry to the public cloud and redefining how carriers engage with their subscribers. We believe the key to success is a robust, customer-obsessed support organization led by decision-makers with elite customer-facing experience. Our best customer support agents are intelligent people who love to soak up new knowledge and enjoy using their technical experience to solve challenging customer problems.<p><br></p>We want our customer service quality to be the #1 reason our customers continue to partner with us year after year. If you’re looking to rapidly improve your skill set and take your career to the next level, then we invite you to join our advanced technical support team to see how we’re transforming telco!<p><br></p><strong><u>What You Will Be Doing</u></strong><p><br></p><ul><li>Solving complex customer problems</li><li>Asking insightful questions that get to the root cause of the customer’s problem</li><li>Generating solutions using your technical knowledge and our knowledge bases </li></ul><p><br></p><strong><u>What You Won’t Be Doing</u></strong><p><br></p><ul><li>Answering the same questions over and over again</li><li>Providing trivial or basic troubleshooting</li></ul><p><br></p><strong><u>IT Support Specialist Key Responsibilities</u></strong><p><br></p><ul><li>Take ownership of support incidents and use all available resources and knowledge to resolve them</li><li>Consistently improve the quality of your work by internalizing the feedback and coaching you receive</li></ul><p><br></p><strong><u>Basic Requirements</u></strong><p><br></p><ul><li>At least 3 years of experience as a technical support rep/engineer working with both Windows Server and Linux</li></ul><p><br></p><strong><u>About Skyvera</u></strong><p><br></p>Skyvera maintains your legacy, on-premise software, while reimagining its cloud-native future.<p><br></p>There is so much to cover for this exciting role, and space here is limited. Hit the Apply button if you found this interesting and want to learn more. We look forward to meeting you!<p><br></p><strong>Working with Crossover</strong><p><br></p>This is a full-time (40 hours per week), long-term position. The position is immediately available and requires entering into an independent contractor agreement with Crossover. The compensation level for this role is $10 USD/hour, which equates to $20,000 USD/year assuming 40 hours per week and 50 weeks per year. The payment period is weekly. Consult www.crossover.com/help-and-faqs for more details on this topic.<p><br></p><strong>What to expect next:</strong><p><br></p><ul><li>You will receive an email with a link to start your self-paced, online job application.</li><li>Our hiring platform will guide you through a series of online “screening” assessments to check for basic job fit, job-related skills, and finally a few real-world job-specific assignments.</li></ul><p><br></p><strong>Important!</strong> If you do not receive an email from us:<p><br></p><ul><li>First, emails may take up to 15 minutes to send, refresh and check again.</li><li>Second, check your spam and junk folders for an email from Crossover.com, mark as “Not Spam” since you will receive other emails as well.</li><li>Third, we will send to whatever email account you indicated on the Apply form – by default, that is the email address you use as your LinkedIn username and it might be different than the one you have already checked.</li><li>If all else fails, just reset your password by visiting https://www.crossover.com/auth/password-recovery if you already applied using LinkedIn EasyApply.</li></ul> Crossover Job Code: LJ-5067-AE-Dubai-ITSupportSpeci<p><br></p>
