Front Office Agent

Job Description

<strong><u>Responsibilities</u></strong><p><br></p><ul><li>Greet, check in, and escort guests promptly to their rooms.</li><li>Address special guest preferences recorded in guest history profiles.</li><li>Handle cash drawer properly as outlined in the MODUB Controller’s Policy.</li><li>Check cash float at the beginning and end of each shift to ensure at all times that amounts are correct.</li><li>Provide quality service with colleagues to the guests by responding to requests promptly, efficiently and courteously during check-in, check-out and throughout the guest’s experience.</li><li>Arrange fulfilment of guest services by working with the Concierge, Housekeeping, PBX, Reservations and Room Service colleagues.</li><li>Print and drop cash out, adjustment slips, paid out voucher, and bank count reports.</li><li>Communicate clearly with the Night Duty Manager and Accounting Department.</li><li>Establish a good working knowledge of the Hotel outlets and products.</li><li>Ensure customer satisfaction from arrival to departure in accordance to the MOHG Legendary Quality Experiences (LQEs), the MOHG Pillars and the respective service standards of MOQA.</li><li>Demonstrate teamwork by cooperating with and assisting colleagues as needed.</li><li>Able to communicate special features and services unique to the guest’s needs.</li><li>Handle guests incoming and outgoing correspondence, (facsimile, messages, mail, etc.)</li><li>Responsible for preparation of the daily arrival bucket, in-house bucket and next day arrivals (including welcome cards, guest business cards, registration cards and limousine arrivals).</li><li>In charge of guest invoices (in-house).</li><li>Check credit card authorization in SMS for all in-house guests.</li><li>Perform any other reasonable duties as required by the management of the Hotel.</li></ul>