Internship – Sales Operations Trainee

Job Description

Come create the technology that helps the world act together

Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world. 

We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work.

The team you’ll be part of

The Customer Experience organization provides a common interface to customers including account and relationship management, acting as the voice of the customer internally and creating demand across our business groups. While bringing deep understanding of local markets for our customer, the CX organization ensures strong alignment between sales and delivery teams.

The new resource will be part of the Sales support team for the Enterprise Sales unit. This team focusses on generating analytics and insights for our Enterprise leadership. We are on a journey to develop a single platform to host all business data and automate analysis which should give us faster and new kinds of data insights. We need skilled data analysts to work with our team and provide the business insights necessary to the stakeholders, analyse the gaps and ensure data quality and accuracy is met.

What you will learn and contribute to

The main responsibility of this position is the creation and further development of sales advanced analytics, visualization methods, KPI reports and the analysis of underlying trends and patterns, leading to generation of actionable insights. This includes the tracking and interpretation of sales data along various dimensions, e.g. organization, business focus, strategic initiatives. Results will trigger actions towards sales growth and revenue generation in targeted sales groups.

As part of our team, you will:

• Provide specialized operational support, in close collaboration with the regional Sales Operations team and/or BGs. Overall responsibility of reporting, and visualization projects, according to sales process requirements.
• Reports, analyzes and interprets sales funnel, financial and KPIs data (CX/BG specific, e2e, cross-selling) to provide directions for sales development. Assure data integrity, quality and analysis. Contribute to performance analytics and business insights through analytics software (CRM/CRM Analytics/PowerBI).
• Contribute to digitalization of reporting capabilities, automation and transformation
• Contribute to improvement of data accuracy and quality, leading actions with the involved teams
• Provide appropriate Sales Ops support to the team, to continue to be the main point of contact for processes and tools, owning, documenting, communicating sales process and driving change management.

Your skills and experience

Mandatory:

• Currently enrolled in a Bachelor’s or Master’s program focussing on Economics, Business administration, Mathematics or a related field
• Excellent knowledge of MS Office, specifically and PowerPoint, experience with MS Sharepoint site would be a plus
• Excellent analytical skills: Capable of identifying all aspects of a problem, understanding why a problem exists, and finding viable solutions 
• English proficiency to communicate and partner with an international team based in all the seven regions
• Strong attitude to teamwork and clear communication

It would be nice if you also had:

• Analytical and critical approach to details 

• PowerBI/CRM/CRM Analytics experience is a plus 

• Be able to proactively raise thoughtful questions, create insights and proposals for actions which will enhance the effectiveness of business teams

What we offer 

• Competitive salary based on your experience
• Christmas and Easter bonuses
• Interaction with international teams
• E-learning platforms such as NokiaEDU, Harvard ManageMentor, LinkedIn Learning etc. at your disposal for technical training and personal development
•  Access to Nokia Garage innovation space where you can express your technical creativity and implement new projects with support from local community
•  Various certifications
•  Events and conferences on technical matters but also on well-being at work and other general-purpose subjects
•  Flexible time and teleworking
•  24+ paid days-off
• Sports, Wellness and Culture reimbursement
• Bookster
• Public Transport/Private Parking allowance or bike/electrical scooter reimbursement
•  Meal tickets 
• Private health and life insurance
•  Kindergarden/after-school reimbursement

Nokia is committed to inclusion and is an equal-opportunity employer

 Nokia has received the following recognitions for its commitment to inclusion & equality:

• One of the World’s Most Ethical Companies by Ethisphere
• Gender-Equality Index by Bloomberg
•  Workplace Pride Global Benchmark
• LGBTQIA+ equality & best place to work by HRC Foundation

At Nokia, we act inclusively and respect the uniqueness of people.

Nokia’s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.

We are committed to a culture of inclusion built upon our core value of respect.

Join us and be part of a company where you will feel included and empowered to succeed.

Additional Information