Network/Security Engineer

Job Description

Job description / Role

Summary: KNZ is seeking experienced Network Security Consulting Engineers to support the Managed Palo Alto (PA), Aruba, FTD/FMC and Meraki for KNZ clients. The ideal candidate will have experience with network operation center (NOC) or security operation center (SOC). This person must possess strong problem-solving, analytical, and communication skills; demonstrated the capability to work independent, self-starting, & self-motivated while working in a team-oriented, collaborative environment; display the ability to stay calm, positive, and drama-free in fast-paced challenging situations.

Duties and Responsibilities include the following: Other duties may be assigned
– Develop operational configuration
– Develop runbooks
– Develop processes and procedures based on best practices for threat prevention
– Perform remote troubleshooting through proven diagnostic techniques
– Analyze and resolve network performance, connectivity and related issues
– Manage and perform equipment builds, deploy software patches & upgrades
– Create and maintain accurate documentation for internal knowledge base
– Root Cause Analysis and Problem Resolution
• Actively works to identify and solve repeat issues, improving on existing services or processes where necessary
• Demonstrates complete proficiency in problem management
Provide exceptional customer service:
• Provide client direction, knowledge and efforts to prevent client technical issues
• Maintain client relationships with the company through multiple forms of electronic interactions
• Present solutions to technology issues and problems in user-friendly language
• Provide clear communication with customers to ensure resolution of all open issues