Call Center Agent

Job Description

• Attend and manage formal calls and provide accurate and concise information without any delay.
• Provide accurate information to the caller, catering to all the necessary inquiries.
• provide information to the customer about our products and create lead using proper lead type.
• Build sustainable relationships and engage customers by taking the extra mile.
• Maintain necessary call log details using the latest technology available in the company’s cloud or digital database.
• Offer optimum call support service by initiating conversations in a respectful and welcoming tone.

Skills

• Previous experience in a customer support role.
• Efficient in communicating clearly with the caller by following appropriate telephonic etiquette.
• Showing high efficiency along with handling several tasks in the daily routine.
• Good computer skills.
• Polished convincing and negotiations skills.
• Ready to adapt and elevate existing skills based on improvement feedback.