Patient Affairs Specialist

Job Description

Title: Patient Affairs Specialist<br><br>Reports to: Patient Affairs Manager<br><br>Location: Dubai<br><br><strong>Job Summary<br><br></strong>The Patient Affairs Specialist role has two main responsibilities. The primary responsibility is<br><br>to use internally provided resources to book new patients and retain patients already seen in<br><br>the clinic. In addition the patient affairs specialist will ensure the patients have an excellent<br><br>“journey” through the facility and document this journey through the patient survey while<br><br>encouraging google reviews.<br><br>Second, the patient affairs specialist is responsible for ensuring all patients, visitors, and<br><br>families received at GluCare Integrated Diabetes Center feel warmly welcomed upon arriving<br><br>at the facility. In addition, the Front of the House role will ensure that all patients, visitors,<br><br>and families are registered in a timely manner, are escorted to the proper location, and<br><br>assisted as appropriate including the collection of information in a timely and safe manner.<br><br><strong>Responsibilities<br></strong><ul><li>Welcomes and greets all patients and visitors, in person or over the phone</li><li>Answers the phone while maintaining a polite, consistent phone manner using<br><br></li></ul>proper telephone etiquette<br><ul><li>Responsible for keeping the reception area clean and organized</li><li>Registers new patients and updates existing patient demographics by collecting<br><br></li></ul>detailed patient information including personal and insurance information<br><ul><li>Facilitates patient flow by notifying the provider of patients’ arrival, being aware of<br><br></li></ul>delays, and communicating with patients and clinical staff<br><ul><li>Responds to inquiries by patients, prospective patients, and visitors in a courteous<br><br></li></ul>manner<br><ul><li>Keeps medical office supplies adequately stocked by anticipating inventory needs,<br><br></li></ul>placing orders, and monitoring office equipment<br><ul><li>Protects patient confidentiality, making sure protected health information is secured<br><br></li></ul>by not leaving PHI in plain sight and logging off the computer before leaving it<br><br>unattended<br><ul><li>Assist in claims processing and billing in coordination with the insurance and finance<br><br></li></ul>teams<br><br>Education Requirements<br><br>Education: High school diploma or graduation<br><br>equivalency degree (GED).<br><ul><li>Knowledge of clinical procedures, first aid, and medical terminology.</li><li>Knowledge of office procedures including administrative processes and procedures,<br><br></li></ul>claims processing, preparing patient charts, and basic computer skills.<br><br><strong>Experience And Skills<br><br></strong>Experience: Previous clinic or hospital reception and leadership experience.<br><br>Skills: Highly organized, capable of multitasking and shows attention to details.<br><br>Supervisory skills in scheduling, training, and leading a team. Data analysis and strategic<br><br>thinking. Telephone etiquette, customer service, basic word, and excel programs, time<br><br>management, multi-tasking, organization, scheduling.<br><br>The most critical skills include teaching the following:<br><ul><li>Telephone Etiquette: When a patient calls in, the way in which the front desk<br><br></li></ul>personnel handle the telephone call determines how the facility is perceived. The<br><br>medical office receptionist must be a good listener and maintain confidentiality in<br><br>addition to having good phone manners.<br><ul><li>Customer Service: Giving patients personal attention can go a long way in<br><br></li></ul>establishing their positive experience with the facility. The receptionist should give<br><br>the patients a warm welcome when they enter the office. Even if you can’t verbally<br><br>greet the patient, getting eye contact with them lets them know you are aware of their<br><br>presence and will get to them as soon as possible. If the patient brings a problem to<br><br>the receptionist, it should be addressed by immediately bringing it to the attention of<br><br>the nurse, clinician, or administrator as appropriate.<br><ul><li>Fluent in English and Arabic a plus</li></ul>