Gatekeeper – Luxor

Job Description

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Gatekeeper – Luxor

locationsProperty – Luxor time typePart time posted onPosted Yesterday job requisition id224278
PRIMARY PURPOSE:

As a showroom Gatekeeper you will be setting the stage from the moment our guests enter the lobby until the time they leave. Gatekeepers are a vital link in creating an outstanding theatrical experience our guests have come to expect. We are looking for those shinning stars who greet our guests with a smile, hear the guests needs and will go above and beyond to own their experience leaving the guests saying “WOW”.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

Greet guests and interact with guests, displaying SHOW Service at all times.

Provide excellent customer service.

Work under guidance and follow Supervisor’s direction and needs.

Show guests to seats and attend to their needs.

Adhere to the policies, practices and procedures of the property and department.

Watch stations throughout the show to monitor guest behaviors including picture taking, camcorders and disrupting of the show.

Handle guest complaints.

Be knowledgeable of showroom layout

Monitor doors, guest entry and exit.

Monitor specific seating areas (VIP, General Admission, etc.) and direct guests to their area based on their purchased ticket

Assist the performance through the accurate and timely preset and execution of production cues throughout the theater including the placement, retrieval, management, and handoff of props, escorting pre-selected and ad hoc audience participants during the show, prepping the house during changeover between performances

Maintain awareness of all the property restaurants, services, shows, events and property amenities

Keep leadership apprised of all unusual situations, customer concerns, and other irregularities as required

Perform all duties as deemed necessary for the success of the department.

KNOWLEDGE, SKILLS, AND ABILITIES:

Able to effectively communicate in English, in both written and verbal forms

Ability to read and write proficiently to evaluate reports, correspondence and statistical information

Perception and awareness of individual needs and the ability to handle all situations calmly and professionally

Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts

Maintain a professional, neat and well-groomed appearance adhering to company standards

MINIMUM REQUIREMENTS:

High school diploma or equivalent

Work varied shifts, to include weekends and holidays

PREFERRED:

Previous theatre or box office experience.

Previous experience with two way radio.

Front of house experience in a theatrical environment

Experience presetting and executing cues

Experience working in a similar resort setting

locationsProperty – Luxor time typePart time posted onPosted 3 Days Ago MGM Resorts International develops, builds and operates unique destination resorts designed to provide a total resort experience, including first-class accommodations and dining, world-class entertainment, state-of-the-art meeting and convention facilities, and high-quality retail and gaming experiences.

The Company is one of the world’s leading global hospitality and entertainment companies with 23 resorts. We’re proud to be recognized for our commitment to being socially responsible, including an industry-leading diversity and inclusive culture, community engagement and philanthropy initiatives, and a commitment to environmentally sustainable approaches in development and operations.

While we operate leading resorts and amenities, ultimately it is the people of MGM Resorts who make the difference daily by providing the ultimate guest experience. We welcome you to join us.

If you are an individual with a disability and need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact our Corporate Diversity and Disability Outreach department at diversityrecruiting@mgmresorts.com .

We are an Equal Opportunity Employer. We are also committed to protecting the privacy of visitors to our employment application site, including the protection of any personal information provided to us. For more information about MGM Resorts International, including our and commitment to diversity and inclusion, please visit . For California residents, also see our that describes the categories of personal information and sensitive personal information we collect and provides certain details about our processing of that information.