Manager Process Design & Improvement

Job Description

<strong><u>Job Description Summary</u></strong><p><br></p>You will drive the documentation, development, and streamlining of cross-functional processes and systems enhancing speed and accuracy, improving efficiency, effectiveness, service quality, and customer satisfaction, and reduce operational costs within the dedicated function/department across the MENA Region. You will play a crucial role in continuous process improvement and standardization, identifying the root causes of the issues and driving resolution while liaising between the business unit and other functions/departments.<p><br></p><strong><strong>What’s On Your Plate?</strong></strong><p><br></p><ul><li>Lead continuous process improvement of end-to-end processes</li><li>Working closely with the program/project lead to achieve the deliverables of the workstreams </li><li>Manage &amp; Facilitate workshops between business and technical stakeholders, to map out current state and future state processes</li><li>Apply Lean Six Sigma Methodology to assess current process gaps and quantify waste</li><li>Identify key aspects of the process such as process levels &amp; steps, tools/systems used, touchpoints, and owners</li><li>Define the primary &amp; secondary KPI/metric to identify gaps, opportunities, root causes, and wastes.</li><li>Identify and Implement a success measurement and reporting mechanism to assess the process and conduct post-implementation analysis </li><li>Develop and document standardized SOPs </li><li>Create business cases illustrating the benefits/savings vs cost</li><li>Signing off on the communication/training related to the proposed new process</li></ul><p><br></p><strong><strong>What Did We Order?</strong></strong><p><br></p><ul><li>Bachelor’s degree in business administration or engineering</li><li>5-7 years of experience in operations process improvement using analytical problem-solving methodologies such as Lean Six Sigma DMAIC with proven results</li><li>Excellence in re-engineering processes from end-to-end and flexible to iterate and test the assumptions </li><li>Awareness in applying different techniques to enhance customer journeys </li><li>Black Lean Six Sigma certification is a must</li><li>Proficiency in using Microsoft Visio or other related process mapping documentation platforms</li><li>Excellent workshop facilitation </li><li>Proficiency in using advanced Excel, and relevant data analysis software</li><li>Analytical, problem-solving and time management skills</li><li>Experience acting as a Process Champion and seeing initiatives from concept to business case and continue through till delivery</li></ul>