Director of Front Office
Job Description
Director of Front Office
Job Description
We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
As Director of Front Office you are responsible for all pertinent matters affecting guest service and hotel operations and to maximize hotel revenue while deliver excellence at every opportunity. The role involves controlling the availability of rooms and the day-to-day functions of the Front Office, such as handling guest arrival and departure, information requests and will include key responsibilities such as:
• Ensure guests receive prompt attention and personal recognition throughout their stay in the hotel, respond to guest needs and resolve any issues that may arise resulting in highest possible guest satisfaction
• Plan and implement the application of availability controls to those market segments, which will maximize hotel room, food & beverage and other revenues where applicable
• Maintain a high performance standard among guest contact employees to ensure they are knowledgeable, friendly and courteous at all times
• Inform the management via reports about the results of trends or guest impressions and problems in the hotel affecting the guest or the operation
• Work closely with the Housekeeping Department to turn rooms around with a minimum of lost time and to allocate arriving guest appropriately
• Participate in decisions involving occupancy goals, marketing strategies and development of rates
Skills
Education, Qualifications & Experiences
You must be a college / university degree graduate with a minimum of two years experiences in a similar role. You should be a computer literate with working knowledge of hotel property management systems such as Opera; understand sales systems such as Micros and with the ability to communicate English clearly, fluently and effectively in writing and reading.
Knowledge & Competencies
The ideal candidate will be a hands-on professional with a solid front office background and excellent customer relations, problem solving and time management skills. You will be result oriented, proactive, an innovative thinker with the ability to lead, motivate and improvise in all situations and you should possess following competencies:
Understanding the Business
Influencing Outcomes
Planning for Business
Team Building
Valuing Diversity
Leading People
Adaptability
Drive for Results
Customer Focus
Managing Operations
Job Location Abu Dhabi, UAE Set on a spectacular 9km stretch of pristine white beach on Abu Dhabi’s breathtaking Saadiyat Island, featuring idyllic beaches that are home to indigenous Hawksbill turtles, Louvre Abu Dhabi, and the upcoming Guggenheim Abu Dhabi and Zayed National Museum. Saadiyat Rotana Resort & Villas is a one-of-a-kind five-star property with a regal presence, with striking modern Arabic archite… cture and uninterrupted Arabian Gulf views. Experience effortless luxury in our uniquely-designed 327 rooms and suites and 13 beach villas where casual elegance meets contemporary style to reflect the resort’s premier beach-side setting. You will find a range of accommodation options, including Club Rotana executive rooms with added privileges and personalised service. With seven modern dining options that promise fresh ingredients, authentic flavours and new culinary experiences, Saadiyat Rotana Resort & Villas is a dining destination with a difference. From Si Ristorante Italiano & Bar, for Italian classics, Hamilton’s Gastropub, a lively nightspot serving brews along with British/American classics to Turtle Bay Bar & Grill, offering a stunning rooftop bar, with more dining options to suit guests’ taste and mood. Saadiyat Rotana Resort & Villas offers several exquisite venues, from three fully-equipped banquet and event rooms and an elegant ballroom to The Lawn, a spectacular outdoor event venue. Our leisure facilities are outstanding too: work up a sweat in our modern gym at Bodylines Fitness Club; find solace at Zen the spa at Rotana offering Turkish and Moroccan Hammam and 10 treatment rooms; or make the most of our outdoor pool, two tennis courts, mini golf and a beach club. Aladdin’s Cave, our kids club offers a lazy river, splash pool, cinema zone, water slide and much more. Dubai, UAE Rose Rayhaan by Rotana Department: Front Office Employment Type: Entry level We are currently seeking for passionate and dynamic guest focused Front Office professionals… Amman, Jordan Centro Mada Amman Department: Front Office Employment Type: Mid-Career We are currently seeking for passionate and dynamic guest focused Front Office professionals… Fujairah, UAE Fujairah Rotana Resort & Spa – Al Aqah Beach Department: Front Office Employment Type: Entry level We are currently seeking for passionate and dynamic guest focused Front Office professionals… Dubai, UAE Rose Rayhaan by Rotana Department: Front Office Employment Type: Entry level We are currently seeking for passionate and dynamic guest focused Front Office professionals… Amman, Jordan Centro Mada Amman Department: Front Office Employment Type: Mid-Career We are currently seeking for passionate and dynamic guest focused Front Office professionals… Fujairah, UAE Fujairah Rotana Resort & Spa – Al Aqah Beach Department: Front Office Employment Type: Entry level We are currently seeking for passionate and dynamic guest focused Front Office professionals… Dubai, UAE Rose Rayhaan by Rotana Department: Front Office Employment Type: Entry level We are currently seeking for passionate and dynamic guest focused Front Office professionals… Amman, Jordan Centro Mada Amman Department: Front Office Employment Type: Mid-Career We are currently seeking for passionate and dynamic guest focused Front Office professionals…
