Al-Watani Access Network Engineer

Job Description

Description

This position is responsible for service problems resolution from OLT to end user ensuring all tickets and customer outages are resolved in a timely manner.
Ownership of Service Problem from OLT to end user upon notification of service problem (proactive & reactive) will diagnose & manage service problem, correct & resolve service problem, and analyze service problem making recommendations & improvements for future enhancements. Ensure that any faults in the network or tickets are dealt with in a timely and professional manner. Utilize Understanding of networking devices and topologies, Knowledge of FTTH networking, and fiber to resolve tickets and maintenance requests. Utilize functional understanding of Network fundamentals. Monitor network elements for exception conditions and perform trend analysis. Instruct field maintenance on problem resolution Perform other duties as assigned, may require working hours outside normal business hours – remotely or onsite and with field team when needed. Work trouble and change tickets effectively and efficiently; Interact with different departments, Vendors and Customers, staff to facilitate quick resolution of issues in accordance with established processes. Follow up the new installation, Maintenance processes and procedure and suggest new idea to challenge the process. Escalate issues to the appropriate level of support when applicable. Track outage conditions in equipment to insure timely resolution Manage/participate in Root Cause Analysis (RCA) for Network outages and provide fix and resolutions for the identified Problems. Provide solutions that fall in line with the Service Level Agreements and all Health and Safety requirements. Handle the maintenance of networks resolving support tickets.

Requirements

BSc. in Computer, Telecom Engineering or related. 1-3 years’ experience in Engineering, ISP or Telecom Maintenance Role. Good Command of English and Arabic – Written and Spoken. Good Command of Microsoft Office (MS Word, MS Excel, PowerPoint). MTCNA or CCNA Training. Knowledge working on network equipment in an ISP environment. Basic knowledge in Quality Standards & ITIL.
Basic Knowledge in Fixed and wireless telecommunications industry. Basic knowledge or experience with telecom/network equipment, routers, IP switches, data center, cabling, fiber and copper distribution, AC/DC power systems, environmental controls, and relay rack/cabinet/cage construction.
* Experience with monitoring and ticketing systems.