Assistant Front Office Manager-Ramada by Wyndham Manama City Centre

Job Description

Ramada By Wyndham Manama City Centre is now seeking a Director of Sales and Marketing to join our team in Bahrain.

Job Summary

The Assistant Front Office Manager is responsible for supervising and controlling all front office staff together with the Front Office Manager, if the area is up to standards laid down by the hotel, to maximize revenue and profit to agreed budgetary limits.

Education & Experience

• At least 2 years of progressive experience in a hotel or a related field; or a 2-year college degree and 1 or more years of related experience; or a 4-year college degree and at least 1 year of related experience.
• Managerial experience preferred.
• Must be proficient in Windows, Company approved spreadsheets and word processing.

General Requirements

• To carry out systematic check in the front of house area for maintenance requirement, repair or refurbishments, ensuring that there are auctioned without delay.
• To ensure that luggage is delivered to and collected from guest room speedily.
• To make sure that guest accounts are balanced daily and inform the General Manager for any variance.
• Handle guest complains in a professional manner.
• Recruit, train and motivate front office subordinates.
• Up sell room during high /busy dates to maximize revenue.
• Train front office staff to do up and cross selling.
• Control guest transportation requirements and oversee vehicle availability.
• Attend regular management and departmental meetings.
• To work very closely with the Housekeeping department, getting all updates about room’s status, inform about VIP and priority rooms etc.
• Ensure all guest service area including lobby are clean and safe.
• Make sure all out of the hotel surrounding area are clean and safe and see the security of guest.
• Update the senior management on daily basis hotel occupancy and forecast for the coming dates.

Fundamental Requirements

• To act on behalf of the Front Office manager if he/she is not available.
• To ensure that check in procedure are strictly adhered.
• To ensure maximum room occupancy within agreed overbooking policy.
• To ensure that credit control procedures are strictly adhered to, that no bill exceeds the stipulated limit without prior approval and that written confirmation, purchase order, or orders are on file.
• Ensure top producing accounts are protected during high book dates and inform them accordingly.
• Ensure that all repeated guest are treated as VIP and amenities are extended throughout their stay.
• To ensure that newspapers and any parcels belonging to the guest are delivered without any delay.
• To hold regular performance appraisal with staff, identifying areas for development and training needs and ensuring that goals and plans for the coming period are formed.
• Ensure all front office management operation is in line with the hotel policy.
• Provide high degree of professional service to arriving and departing guests.
• Maximize high room revenue using yield and revenue maximization formula.
• Maintain a good relation with high producing corporate and travel agents.
• Make sure all front line staff, reception, reservation, concierge, and telephone operators are providing a high standard of service.

COMPANY OVERVIEW:

Wyndham Hotels & Resorts is the world’s largest hotel franchising company by the number of properties with approximately 9,100 hotels across over 95 countries on six continents. Through our network of more than 836,000 rooms appealing to the everyday traveler, Wyndham commands a leading presence in the hospitality industry. Headquartered in Parsippany, N.J. with offices around the world in London, Shanghai, Buenos Aires, Dubai and more, Wyndham employs more than 2,000 corporate team members worldwide who are dedicated to the Company’s mission of making hotel travel possible for all. Supporting thousands of franchisees and a growing global portfolio of 24 hotel brands—think household names like Wyndham, La Quinta, Ramada, Days Inn and Super 8—Wyndham team members are a widespread group of individuals with diverse interests and backgrounds. Our unique Count on Me culture, commitment to flexibility and core values of Integrity, Accountability, Inclusivity, Caring and Fun are just part of what continues to make Wyndham an award-winning best place to work.

Job Location: Ramada Manama City Center, Building 3236, Road 4654, Block 346, Al Seef District, Manama, N/A  N/A
Employment Status: Full-time

Employment Disclaimer

In some locations around the world, Wyndham Hotels & Resorts manages hotel properties on behalf of a third party owner. At many of those properties, the Hotel owner is the actual employer, and Wyndham Hotels & Resorts performs recruiting and hiring functions on behalf of the owner. I understand and agree that, by applying through this site, I may be applying for a position with a company other than Wyndham Hotels & Resorts where Wyndham Hotels & Resorts is serving only as the recruiter and will not be my actual employer.