Research Executive

Job Description

Kantar Worldpanel

Kantar is the world’s leading data, insights and consulting company, and our Worldpanel colleagues are experts in shopper behavior. Offering continuous monitoring, advanced analytics and tailored solutions for our clients, they help turn purchase behavior into a competitive advantage across a wide range of markets including tech, fashion, telecoms and fast-moving consumer goods.

Job Details

Purpose: To develop a strong understanding of Worldpanel analysis & services. Develop the analytical skills and knowledge required of this role, with the view to be an indispensable support to the Client Service Team in the Africa & Middle East region with respect to responding to client data requests, handling analysis briefs for presentations by delivering timely, accurate and insightful information.

Client Service Team Relationship

• Assist client service teams across the region in producing regular reports, answer client briefs and other regular deliverables and projects

• Employ an appropriately professional tone in all communications including emails, presentation materials, telephone calls and face to face meetings

• Proactively seek to understand the teams’ markets and client businesses, using this knowledge to improve the work you do

Project Handling

• Demonstrate real curiosity and a willingness to go the extra mile in dealings with teams on client projects

• Take ownership of client requests, ensuring they are acted upon by you or another member of the team in a timely fashion, where appropriate answering client queries with support from your line manager

• Where appropriate, take responsibility for the timely and accurate production of regular deliverables such as reports or Worldpanelonline.com portal updates

• Support the client service teams in client meetings/ onsite visits by preparing meeting material and handling follow-up requests

• Production and interpretation of Worldpanel special analyses with a focus on finding patterns in the data and highlighting key points

• Confidently start to use the more advanced capabilities within Powerview, our data software, such as user defined fields, level groups, etc

• Seek solutions to problems when they arise if errors occur, or processes break down

Basic Data & Tracking

• Demonstrate exceptional precision & attention to detail, always focusing on accuracy

• Be responsible for/involved in producing the regular deliverables of data and ensuring that they are on time and accurately

• Understand the client’s ways of working and ensure delivery of information meets these requirements

• Be able to retrieve data and understand the output from Powerview, WorldpanelOnline and any other software systems required

• Develop competence in charting data and be able to produce basic presentation decks

Analysis & Insight

• Begin to recognize patterns and draw logical conclusions based on your analysis of the data set

• Begin to learn how to build stories from the data

• Support line manager/client service teams in obtaining contextual information from different data sources

• Assist in preparing and delivering presentations to clients. Seek opportunities to practice presentation skills to develop a confident style in delivery.

• Build knowledge of FMCG environment including macro trends and Worldpanel’s competitive environment

• Build category and brand awareness in order to be able to identify/explain key influencers to market performance

• Strive to add value to basic ad-hoc client data requests adding commentary and drawing out key findings

• Where appropriate, discuss briefs with clients, challenging appropriately to make sure requests have been properly thought through and the real needs are met first time

Team, People & Self Development

• Actively participate/visibly demonstrate and eagerness develop the required skills in training

• Seek opportunities to practice and apply what you have learned in training

• Take part in your own performance management using the Kantar appraisal system

• Ensure you maintain an up-to-date PDP with your line manager – monitor your progress, and find solutions for your development needs

• Engage with your line manager – seeking their feedback, input, and contribution to your development – act upon it appropriately asking for advice when relevant

• Build relationships internally, specifically with immediate team with the view to willingly offer help and support to others in the team where possible

• Understand your personal impact, and build your reputation as a member of the team who has the confidence to work independently when required, but who is also an active, flexible, confident, and trusted team member

• Show that you are a positive, inquisitive individual who is prepared to go the extra mile and get involved

• Seek out opportunities to grow your client and category knowledge, by reading trade press, making store visits, having an opinion on your clients’ products and advertising (and their competitor products/advertising) for example.

Person specification

A person in this role is likely to have the ability to:

• Provide a high level of attention to detail

• Operate as a friendly, flexible, and willing team member who seeks opportunities to help others and in doing so develop their own knowledge, and influence their own reputation positively

• Communicate effectively, as the job environment requires confident individuals who are socially adept (both in face-to-face and remote working environments)

• Organize own work and prioritize independently if required

• Be dependable and take responsibility for own work

• Bring enthusiasm and energy to the role

• Be inquisitive and interested in exploring theories & ideas – using the available analytical tools to aid them

• Be self-disciplined in their approach to their work and learning

• Listen and seek feedback and take on board suggestions to help develop knowledge and skills

• Learn how to apply analytical skills to understand and synthesize data into key insights

A person aspiring towards promotion to Sr. Client Service Executive should be demonstrating:

• Delivers presentations independently

• Proactive client planning

• Independent while talking to clients

• Professional courtesy and good communication skills when dealing with both clients and colleagues

• An interest in clients’ business, categories and an understanding as to how our service meets their needs

• An inquisitive mind regarding Kantar, Worldpanel, environment, client’s business, and their categories

• Active interest in the industry sector with an up-to-date knowledge of key movements in the overall market and hot topics.

• A personal enthusiasm for understanding consumer and shopper behaviour

• Ability to make recommendations as to how to improve our service and deliverables

• Ability to interpret Worldpanel’s Special Analysis and use them to explain brand, retailer or category performance

• Ability to deliver ad-hoc data requests directly to the client

• A strong track record of attending and actively participating in training

• Ownership of your self development in completing and managing your own PDP, highlighting areas where further development

Country

Egypt

Location

Cairo, Downtown Mall

Why join Kantar?

We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in.  We understand more about how people think, feel, shop, share, vote and view than anyone else. Combining our expertise in human understanding with advanced technologies, nobody knows people better than Kantar.

And because we know people, we like to make sure our people are looked after as well. Equality of opportunity for our people is our highest priority and we encourage our people to work in a way that supports their health and wellbeing. While we encourage our colleagues to spend part of their working week in the office, we understand no one size fits all, and we’re flexible in our approach to ensure people feel included and accepted. We’re committed to creating an inclusive culture and value the diversity of our people, clients, suppliers and communities, which is why we welcome applications from all background and sections of society. Even if you feel like you’re not a perfect fit, we’d love to receive your application and talk to you about this job or others at Kantar.