Hotel Receptionist

Job Description

About the Property:
Considered as a Deluxe Serviced Apartments, the hotel provides excellent facilities like lockable wardrobes, television, kitchen, access to a gym and swimming pool, car parking, and more world-class facilities. Business people can make use of additional benefits like premium business lounges, meeting rooms and complimentary access to the internet.

Staying in 5-star luxury hotels for more extended stays is expensive and impractical. Furnished hotel apartments provide a homely environment and quality facilities at an affordable price. Guests have an option to choose 1, 2 or 3 bedroom apartments depending on their preference.

Role Description:
As a Hotel Receptionist you will be responsible in registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you.

Duties and Responsibilities:
Perform all check-in and check-out tasks
Inform customers about payment methods and verify their credit card data
Register guests collecting necessary information (like contact details and exact dates of their stay)
Welcome guests upon their arrival and assign rooms
Provide information about our hotel, available rooms, rates and amenities
Respond to clients’ complaints in a timely and professional manner
Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
Upsell additional facilities and services, when appropriate
Maintain updated records of bookings and payments