Operations Manager

Job Description

• Responsible for overall online platform operation and management, including marketing planning, event promotion, daily operations, and event operations. Able to independently plan themed marketing activities and conduct post-activity summary analysis.
• Monitor the customer experience from placing an order to service completion, track and analyze various reports, such as partner issues, operational failures, etc.
• Responsible for the planning and execution of the content, products, category-specific pages, and promotional plans for the online platform applications. Review current customer service operations and assist the company in establishing new processes to simplify and improve the customer experience.
• Work closely with the business development team to ensure the provision of reservation services and actively communicate with the company and product teams to ensure smooth communication and processes between teams and products.
• Develop monthly, quarterly, and annual online platform activity marketing plans, responsible for daily activity operation performance analysis, and adjust and optimize activity operation strategies based on analysis results.
• Responsible for overall online platform user acquisition, user engagement, user conversion, and user retention. Develop executable activity plans and implement them.
• Manage an operations expert team, provide feedback on their performance regularly, and provide training as needed. This includes motivating them and keeping them in high spirits to ensure that goals are achieved.