Sales Associate – Virgin

Job Description

Job description / Role

Sales Associate – Virgin – Qatar

– Greet customers, offer assistance and serve them in order to ensure their needs are answered in a timely manner and in compliance with quality and customer service standards.
– Provide exceptional customer service by performing up-selling, cross-selling, suggesting alternatives and following up on customers' requests.
– Ensure smooth and efficient receiving process of items/shipments, as well as accurate stock keeping preventing security risks and thefts by performing physical and electronic inventory as required, reporting broken alarms, incidents, suspicious activities.
– Arrange and replenish on a continuous basis the shop shelves and ensure that the shop floor and shelves are kept clean and tidy at all times in alignment with the brand's image and coordination standards.
– Handle cash register and transactions with the customers in an effective and accurate manner as required.
– Up-sell and cross-sell products and services in order to reach hourly and daily sales targets.
– Inform Department Manager of unavailable and nonperforming products.
– Merchandize products under the appropriate sections according to sales trends, date of release, and as per the Department Manager recommendations.