Supervisor

Job Description

Job Description

We are looking to hire Supervisors
for one of a High-end cake & pastry outlets located inAl Ain, Abu Dhabi.

To qualify for this position, you should have
 at least 5 years of previous experience as a Supervisor in the Food & Beverage industry.

Responsibilities:

• Always greets and welcomes customers promptly in a warm and friendly manner.
• Always thanks and gives fond farewell to customers conveying anticipation for their next visit.
• Has a good knowledge of all the items in the outlet and presentation standards.
  
• Speaks with customers and staff using clear and professional language, and answer phone calls using appropriate telephone etiquette.
  
• Is able to answer any questions regarding items
• Always applies service techniques correctly at all times, and serving Food & Beverage items with enthusiasm.
  
• Records transaction / orders in Point of Sales systems at the time of order.
  
• Communicates with the kitchen regarding any questions.
• Checks with guests to ensure satisfaction.
  
• Is responsible for clearing, collecting and returning food and beverage items to proper area.
  
• Maintains cleanliness of work area throughout the shift.
  
• Reviews order dockets ensuring accurate and timely preparations for order requirements accordingly.
• Performs shift closing on the Point of sales terminal and tally cash and credit card settlements.
  
• Ensures that the outlet is always kept clean and organized, at both the front as well as the back of house areas.
  
• Ensures that outlet brand standards and SOP’s are consistently implemented.
  
• Works with fellow staffs and manager to ensure that the outlet achieves its full potential.
  
• Completes the daily responsibilities that are set for each individual shift.
  
• Completes closing duties, including restocking items, turning off lights, etc.
  
• Conducts monthly inventory checks on all operating equipment and supplies.
  
• Take an active role in coaching and developing junior staff.
  
• Performs any other duties related to food and beverage service assigned by the manager.
  
• Assists Assistant Manager/ Manager in conducting daily shift briefings to update and disseminate relevant information to colleagues
  
• Helps minimize waste, breakages and mishandling of supplies and equipment
  
• Other tasks as assigned
  

Requirements

Experience: 
5 years experience in the Food & Beverage industry is must.

​Other requirements:

• Excellent reading, writing and oral proficiency in English
• Experienced in all aspects of restaurants service
• Must be well-presented and professionally groomed at all times
• Excellent leader and trainer with strong interpersonal skills and attention to detail
• Ability to motivate employees to work as a team effectively and productively