Customer Service Representative

Job Description

"Job description

Clarity is looking for a high qualified call center agents to be part of a professional selective team. The successful candidate will be responsible for fielding inbound calls and an outstanding customer service.

Responsibilities:

Answer inbound calls and emails from clients with questions relating to their enrollment in our debt settlement program
Perform data entry – Track and updates to customer accounts via CRM
Accurately maintain records by thoroughly updating client account information
Daily management of the Customer Service Request queue
Follow up and research all email inquiries
Follow up, as needed, on pending requests
Research and resolve customer complaints
Resolve product or service issues by clarifying the customer’s concern; analyzing the client's needs; determining the root cause of the issue; selecting and explaining the best solution to resolve the client's concern; following up to ensure resolution
Maintain financial accounts by processing client adjustments as needed
Contribute to team effort by accomplishing related results as needed

Qualifications:

Fluent English speaking & writing
Fluent in Spanish is a plus
Must have a basic understanding of consumer debt.
Debt Settlement or Financial Services Industry experience preferred.
Preferred 1-2 years of prior experience in a high-volume call center
Candidates must be optimistic, empathetic and compassionate
Committed to providing a world-class service experience
Strong ability to perform basic math
Proficient in MS Office
Strong ability to multi-task and solve problems
Strong ability to asses and de-escalate intense situations
Enthusiastic and dynamic personality with high motivation
Strong and clear communication skills
Excellent attention to detail and follow-up
Strong problem-solving ability
Ability to work methodically in a fast-paced, high-energy environment
Exhibit a high degree of initiative and independence
Pay close attention to detail and apply policies and procedures
Ability to type 40+ words per minute with 90% accuracy is a plus

Must Have:

Advanced English skills in reading, writing and speaking (Preferably C1/C2 levels).
Ability to work night shifts.

What we offer:

Continuous training sessions.
Attractive compensation package.
Great place to work.

Students and fresh graduates are welcome to apply.

Industry

Employment Type

Full-time

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