Sales Manager – MICE

Job Description

Job Description

Summary of Responsibilities:

Reporting to the Cluster Director of Sales, MICE, responsibilities and essential job functions include but are not limited to the following:

– Consistently offers professional, engaging and friendly service
– Representing Fairmont values and service promises
– Preparing, negotiating and sending proposals & contracts
– Determine group rates based on evaluation with support of DORM
– Regular follow ups to ensure highest possible conversion
– Handles negotiations to ensure maximization of revenue income
– Site Inspections and entertainments to show case the property
– Attends all internal meetings and provides update on group lead status’
– Constant communication with operation teams to ensure highest level of customer service
– Managing a set of 20-25 (3rd Party) accounts in terms of sales calls, entertainments, received leads and conversion/production
– KPI’s/Activity Goals such as number of sales calls, entertainments, site inspections, received leads and conversion rate
– Preparation of weekly, monthly and annual reports such as production reports, lead status reports, personal month end reports, etc.
– Preparation, communication and participation in FAM trip groups/events