Client Operations Manager – Data Centres

Job Description

Client Operations Manager – Dedicated Cloud at Region

OCI have an opportunity for a Client Operations Manager who will be responsible for a wide variety of engagement supporting our Dedicated Region Cloud at Customers (DRCC) deployments. This is an exciting new role in line with the expected growth for this product line. You will have the autonomy to be creative and to ensure we are able to deliver a world class service to Oracle’s DRCC customers.

If you are ready to drive consistently great customer outcomes and accelerate the growth of our business, come join the Oracle Cloud Infrastructure (OCI) organization. You need to be highly motivated, self-driven and have a good combination of service management, technical and support skills, whilst being focused on continual improvement within the operation. You like to work in a fast-paced, global team with various seniority levels to support our objective of enhancing the capabilities and effectiveness of our key functions and projects.

Please note that there may be a requirement for the candidate to travel to multiple OCI customer locations to support build and ongoing operational activity.

Roles and Responsibilities

– From a Data Centre Site Operations manage a select customer or group of customers. Spanning across EMEA and Globally.
– Collaborate effectively with cross functional teams, representing and managing Data Centre Operations to ensure key issues are being addressed through to resolution effectively for a select group of enterprise customers.
– Create reporting based on KPI’s and share with leadership on performance for key customers.
– Ensure all compliance reporting requirements are successfully met for DRCC customers.
– Monitor metrics and drive continuous improvement efforts across DRCC to achieve KPIs and objectives.
– Provide swift response to operational issues and own where required through to resolution by working in matrixed style organisation to ensure suitable resolution surpassing customer expectations.
– Innovate and implement strategic improvements to drive down costs and reduce risks/downtime for DRCC customers.
– Provide support and direction for New Region Build and expansion activities (both onsite and remote) and delivering world-class standards.
– Implement/Contribute towards Global Automation Solutions for DRCC Operational run activities.
– Triages Operational issues and takes appropriate actions to support and engineering teams and resolve them effectively.
– Communicates with senior leadership to advise, influence and determine strategic business needs.
– Ensure best in class Oracle standards are followed by staff, vendors and contractors.
– Ensure Global Data Center teams manage incidents, problems and changes to the service efficiently and effectively following the agreed and documented processes.
– Engages globally with Internal and External groups at all levels to address support issues effecting Data Centre Operations.
– Setting expectations and monitoring across Data Center Operations globally, quality assure process execution and proactively address concerns with remote team leads.
– Working on standardization of steady state DRCC customers globally.