Night Manager

Job Description

Company Description

\"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow’s hospitality.

Job Description

A Night Manager oversees the night-hour supervision of the Front Office Team to ensure that Heartists are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out.

A Night Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

– Oversee the entire Front Office operation to maintain high standards
– Serve as a point of contact for regular and VIP Guests
– Complete Night Audit duties
– Maximize room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
– Understand and demonstrate correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
– Represent the Hotel Manager and other senior managers in their absence, taking full responsibility of the hotel
– Manage, record and promptly resolve issues or emergencies that arise
– Demonstrate current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area
– Act in accordance with all security and emergency procedures and manage the instigation of these, as required
– Compile adequate handover to Early staff / Duty Manager
– Attend appropriate training courses, when required, and assist with the Night Team’s training and development efforts
– Act in accordance with policies and procedures when working with front of house equipment and property management systems
– Conduct annual and mid-year Appraisals with other Heartists
– Conduct Health and Safety Checks and Night Walks, and maintain a good status awareness of all hotel areas
– Assist other departments, as necessary